What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and based on the size and condition of your home or space. We offer both flat-rate and hourly options, depending on the type of service you need. Discounts are available for recurring services, and we never charge hidden fees. We provide a clear quote upfront, and services like oven, fridge, or interior window cleaning can be included in deep cleans upon request. We believe in fair pricing that reflects quality, care, and attention to detail.
What is your typical process for working with a new customer?
We start by asking a few simple questions to understand your needs—square footage, number of bedrooms/bathrooms, and whether you need a standard or deep clean. We also ask about product preferences (e.g., non-toxic, pet-safe, scented or unscented). After providing a quote, we schedule your cleaning at a time that works for you. Our team arrives fully equipped and ready to deliver a thorough, high-quality clean. After the service, we follow up to ensure your satisfaction.
What education and/or training do you have that relates to your work?
Our team members are professionally trained in residential and commercial cleaning protocols, including safe use of eco-friendly products. We emphasize efficiency, consistency, and high hygiene standards. All cleaners are trained on-site and follow checklists to ensure nothing gets missed. Additionally, we educate our team on customer service and professionalism to guarantee a great client experience every time.
How did you get started doing this type of work?
Real Clean Portland was born out of a passion for helping people create clean, stress-free environments. What started as a small family effort has grown into a professional, people-first cleaning service. We wanted to offer something different—reliable, detail-oriented, and safe for kids and pets—and that’s exactly what we’ve built.
What types of customers have you worked with?
We’ve worked with a wide range of clients including busy professionals, families, seniors, Airbnb hosts, landlords, and commercial spaces. Whether it’s a regular monthly clean or a one-time move-out deep clean, we tailor our services to each client’s specific needs.
Describe a recent project you are fond of. How long did it take?
One project that stands out was when we offered a free deep cleaning for a very busy single parent in our community who was juggling work, kids, and life with very little time for themselves. We believe in supporting our community whenever we can, and this was our way of giving back. The team spent the afternoon transforming their home into a calm, refreshed space. The gratitude we received reminded us why we do what we do—it’s not just about cleaning homes, it’s about helping people feel cared for.
What advice would you give a customer looking to hire a provider in your area of work?
Look for a provider who is transparent with pricing, responsive in communication, and willing to customize the service to your needs. Make sure they use safe, high-quality cleaning products—especially if you have children or pets. A good cleaning company will listen first, clean second.
What questions should customers think through before talking to professionals about their project?
What areas of the home need the most attention?
Do I prefer eco-friendly, non-toxic, or scented cleaning products?
Is this a one-time clean, or do I want recurring service?
What’s my ideal budget and schedule?
Are there any specific tasks (like fridge, oven, or window cleaning) I want included?
Thinking through these questions helps us deliver exactly what you need, efficiently and effectively.