Pro A.V. LLC

Serves Arlington, VA

35244

Hired 87 times

1 employee

10 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, and Zelle.

Next Service

Hours

Sun 9:00 am - 5:00 pm

Mon 9:00 am - 5:00 pm

Tues 9:00 am - 5:00 pm

Wed 9:00 am - 5:00 pm

Thurs 9:00 am - 5:00 pm

Fri 9:00 am - 5:00 pm

Sat 9:00 am - 5:00 pm

Credentials

Background Check

Dantwan Smith
Completed on 4/29/2022

Introduction

We specialize in home theaters, security camera installations, smart homes, and tv mounting. However our experience is vast, everything from ring doorbells to access control to structured cabling. We are a minority owned local business that started right here in the DMV.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We value your time and would like that to be reciprocated, for extensive projects(home theaters, cabling) that need a walk through we ask a small $99 fee, that will be credited to the final bill if you decide to use our company. Gas isn’t that cheap, but it’s more about the hour in total drive time to get to you and also the amount of time spent in your home.

What is your typical process for working with a new customer?

The very first contact with a new customer on thumbtack is our quote. In our quote we try to be as clean and detailed as we can be without offering too many confusing a la cart options. When we arrive at the clients home or office we introduce ourselves. Then we hand out our card/flyer. We put booties on our feet or remove our shoes to make sure your floors stay clean and dry. After the work is completed we will ask you if you are satisfied, and if you don't happen to be home I send pictures to your phone. If you approve of the work we shake hands or sometimes get hugged and we are on our way.

What education and/or training do you have that relates to your work?

I was a communications technician for eight years so wiring cameras or running cable is second nature to me. During that time I met my partner who was trained by a big company to mount tvs and install home theaters.

How did you get started doing this type of work?

I started out as a cable company technician doing tv mounting on the side as extra income. My friend/partner talked me into quitting my job and starting an A.V. company and I have been installing ever since.

What types of customers have you worked with?

Commercial and residential clients

Describe a recent project you are fond of. How long did it take?

We recently installed 11 TVs, 36 speakers, 4 mics, 1 iPad for control of multiple audio zones, 6 Sonos sound bars, and a 2 wall mounted racks to hold all of the equipment. This was our largest project to date and it was for the local government. This project in totality was completed in about a month.

What advice would you give a customer looking to hire a provider in your area of work?

Be careful of the bait and switch. Also maybe ask for proof of insurance.

What questions should customers think through before talking to professionals about their project?

Thumbtack asks most of the essential questions needed to know to perform most tasks. Having completed so many tv mounts, security cams, and home theater jobs. We will be able to offer tips and advice based on your project vision.