Steels Home Services

Serves Charlotte, NC

35244

Hired 27 times

14 employees

10 years in business

$50/service call

5.0

This pro accepts payments via Apple Pay, Cash, Check, Venmo, and Zelle.

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Credentials

Background Check

John Randolph 
Completed on 4/18/2024 

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Introduction

We have just relocated our family & business from Pennsylvania. We are very excited to serve the Carolina’s! Please check out our work! We are committed to excellence in every aspect of our business. We uphold a standard of integrity bound by fairness, honesty and personal responsibility. Our distinction is the quality of service we bring to our customers. Accurate knowledge of our trade, combined with ability, is what makes us true professionals. Above all, we are watchful of our customer's interests and make their concerns the basis of our business.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Right now we have a 10% discount to all new customers and always give a 10% discount to any veteran, we are blessed to be able to do what we do at home, and that’s only possible because of what our soldiers do over seas.

What is your typical process for working with a new customer?

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We don’t necessarily like giving pricing over the phone or going off of pictures as pictures don’t explain everything. Our estimates are free as well as our consultation. We enjoying meeting new people and creating new relationships, give a chance to come out and see what problems you have and let us explain our method of fixing the problem and establish a price that is satisfactory for everyone.

What education and/or training do you have that relates to your work?

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-2 years of schooling and licensed for electrical and 3 years in the union with over 12 years of experience -Licensed plumbers with over 10 years experience -Gas certified -EPA certified for hvac with over 25 years experience throughout the company -10 years experience with framing, roofing and siding -Have been involved with bathroom renovations and tiling for 7 years -Have completed several different styles of flooring and have been doing floors for 7 years -Have been through several classes with GLECO for proper techniques for interior and exterior painting OSHA 10 certified

How did you get started doing this type of work?

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Went to school for electrical right out of high school and then apprenticed with my father who was a plumber and HVAC technician for 5-6 years and then got into framing and roofing for 3 years to add that to the resume and then 8 years ago started our start up construction business and was very intrigued on learning how to build all projects that deals with a home and worked closely with many other companies and learned flooring, painting, drywall, finish work, trim and stayed in touch with classes and programs to further our knowledge and we simply love being a one call for it all business

What types of customers have you worked with?

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There aren’t TYPES of customers. There is just people and every person is unique in there own way. So we have worked with 1000,s of people and look forward to working with every customer we get the opportunity to do so with.

Describe a recent project you are fond of. How long did it take?

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We did 2 bathroom remodels for a lovely family in tega cay and did a custom 9 foot walk in shower for the master bath and duplicated the bathroom for the daughter in her bathroom and it was a fun remodel and was a pleasure to pick the layout and tile design with their daughter and watching her feel like one of the adults, it took about a month start to finish for the 2 bathrooms

What advice would you give a customer looking to hire a provider in your area of work?

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Cheapest doesn’t mean it’s the best way to go nor does the most expensive. Every home is unique in its own way and so is every project a home needs. There are several ways to complete a project to code and properly. A lot of businesses and technicians will fix issues properly but in a way that’s best for them, not for your wallet and not necessarily what’s best for the future vision you have for your home. Here at steels we bring your visions and your home projects home with us. We go to sleep thinking about them and wake up With them. Everyone in our business is aware of every project and cares about them just as much if not more then you do. This line of work is not only how we feed our family’s but it’s our deepest passion

What questions should customers think through before talking to professionals about their project?

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We are humans as well and we all go through problems in life, we are here to try and make your House problems into home solutions. It helps unbelievably with being honest and letting us know exactly what your looking for and what your future plans are if they have something to do with the project. Being a customer and having a contractor is absolutely a relationship, and every relationships core is honesty and communication and that’s our core mission with every customer.

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