Gotcha Covered of the Northshore

Serves Aurora, IL

35244

Hired 17 times

3 employees

4 years in business

Free service call

5.0

This pro accepts payments via Check, Credit card, and Zelle.

Next Service

Hours

Sun Closed

Mon 8:00 am - 6:00 pm

Tues 8:00 am - 6:00 pm

Wed 8:00 am - 6:00 pm

Thurs 8:00 am - 6:00 pm

Fri 8:00 am - 6:00 pm

Sat Closed

Credentials

Background Check

Jivesh Toor
Completed on 11/21/2022

Introduction

I've been in the design business for over 10 years, and in the service industry for over 20 years. We are a full service custom window treatment business that specializes in the sales and installation of blinds, shades, shutters, draperies and automation for both residential and commercial projects. We service the greater Chicago area, and can cater for any style, and any budget. Our products and prices are supported by a 150 franchisee strong national brand, yet being a local small business, we develop close relationships with each of our customers offering complimentary one-on-one in-home consultations and professional white glove service from design through installation. PLEASE NOTE: We do not offer repair or installation services for products not purchased through us. Whether you want to improve the style and function of your living room, are seeking energy efficient window treatment options, or want to create a cozy atmosphere throughout your home, our expert consultants can help. We’ll come to your home for a free design consultation to take a look at your specific needs and work to understand your goals. From there, we’ll help you find the perfect custom window coverings, perfectly aligned with your preferences and your budget. At Gotcha Covered, we’re not just another custom window treatment business. Whether you’ve never even thought about your window coverings before, or you know exactly what you want and are ready to get started, you can count on us to go above and beyond for you.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We are currently running a 30% off promotion on all window treatments which will see a discount applied to the hardware purchased.

What is your typical process for working with a new customer?

Our typical process starts off with a complimentary consultation being scheduled in your home or office. I will call the client to learn more about what their wants and needs are for the project and will bring along all the relevant samples to review during our appointment. I usually like to schedule the consultation appointment during the day so we can see what the sample materials look like when they react with the natural light. Once the consultation is done, the client will be provided a quote for the job. If approved, we take a 60% deposit up front, and place the order. Typically orders have a 4-6 week lead time from order date to installation. Once all the items arrive to our warehouse, we contact the client to schedule an installation appointment. Once the installation is successfully completed, we take the remaining payment for the job. We register all the installed items warranties with the manufacturers, and ensure our clients are 100% satisfied with their window treatment for many years to come

What education and/or training do you have that relates to your work?

I have been in design for over 10 years, and in the service industry for over 20 years. I started my design career designing luxury menswear for my own luxury menswear brand in 2011 and in 2013 I opened my first retail store on Michigan Ave. In 2014 I was awarded the Rising Star award by Fashion Group International for best menswear designer and also received my Master Bespoke Designer certification by the Custom Tailor and Designer Association of America.

How did you get started doing this type of work?

2020 had a big impact on my clothing retail business, so I decided to pivot into the home interiors world where I've been able to apply my design and consultative skillset to great effect.

What types of customers have you worked with?

I have worked with clients from all walks of life. We work with homeowners, business owners, renters, interior designers, architects, developers, remodelers as well as realtors.