Printer Resolutions

Serves Washington, DC

35244

Hired 293 times

1 employee

31 years in business

Not yet available

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Square cash app, and Zelle.

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Credentials

Background Check

Philip Willis 
Completed on 1/9/2021 

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Introduction

I was a senior printer technician for a company called Mid Atlantic Telesis during the 1980s they were a large company that repaired HP and Canon printers as well as multifunctional machines. They also were a cartridge recycling company. I learned a lot from this company (all my basic skills). Then I worked for a Xerox repair company called Leesburg Office supply. My work stands out because I'm proud of it. I will not leave a customer in question. There are a lot of certified techs that lack the talent and true ability to repair the machines correctly. It takes skill and experience, and I have both. I always test my work before leaving it. Nothing is worse than paying for something that is still broken. Quality is important to me. Quality and experience is what the customer needs. Too many times customers have told me about people they have hired that did not do the job right. This is wrong and its not professional. Technicians need to Know the machines they are working on. Technology is the key in this business . I like being the one who helps . People can become really upset when a machine starts jamming on them , They may be trying to meet a deadline and need someone fast. That's where I come in. I know how to fix broken copiers and printers. They can rest assured that if it can be fixed , I will fix it . It's my job ! I enjoy seeing the relief on the faces when a job is complete. I take my job personal and try to do my best at it . I also try to keep up to par with the latest technology. Technology is the key in this buisness !

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We accept most payment methods

What is your typical process for working with a new customer?

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First off , I ask the customer what kind of machine they need fixed. If I am qualified. I arrange a service call.

What education and/or training do you have that relates to your work?

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A degree in computer technology and networking. I have been repairing copiers and printers since 1984.

How did you get started doing this type of work?

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I used to repair computers for a company in Annandale VA. It was fun, but I was also learning how to repair laser printers at the same time. Laser printers seemed easier to fix and the need for repairs was very demanding. Every buisness needs to print ---checks-memos--apps, you name it ! Later I learned to repair Xerox copiers and that was a new experience all together. Fixing computers is in demand but people will always need to print and print and print. Fixing printers is my thing and I am good at it . That is why people always call me back !!

What types of customers have you worked with?

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We repair most makes and models of copiers and printers

Describe a recent project you are fond of. How long did it take?

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Changed the pickup on an old Hp 4L They don’t make them like that anymore!

What advice would you give a customer looking to hire a provider in your area of work?

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Call us for a direct quote.

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