CompuBrainExpert

Serves Palatine, IL

35244

Hired 346 times

1 employee

6 years in business

$60

4.2

This pro accepts payments via Cash, Check, Credit card, Square cash app, Venmo, and Zelle.

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Credentials

Background Check

Karthik Ramachandran
Completed on 8/9/2020

Introduction

CompuBrainExpert is a mobile service that comes directly to your location, offering comprehensive computer repair solutions. With over 6 years of experience serving the Illinois area, we specialize in both Microsoft and Apple platform devices. We provide top-tier support for residential and businesses, including remote assistance. Our team consists of certified technicians who arrive promptly and ensure your computer issues are resolved accurately and efficiently. Our Process: Data Recovery Standard Hard Drive: $100 SSD Hard Drive: $200 Diagnostic Service Flat fee: $80 We charge a fixed rate for diagnostics, not hourly. The fee is due upfront. If additional parts are needed, we will provide a cost estimate. Payment for parts is required before delivery. In the event that we cannot resolve the issue, the diagnostic fee remains $80, as the service was rendered. Screen Repair/Replacement Installation of a screen is $60. For Apple devices (e.g., A1492 model or serial number), please provide the model details to receive an accurate quote. For Windows devices, provide the model or serial number for pricing. All parts come with a 1-year manufacturer warranty. Should any issues arise, replacements are provided at no additional cost. Additional Information: The prices listed on Thumbtack are our standard rates. We offer discounts and can work with you on pricing. Travel charges are not applied. We charge a flat rate per job, not by the hour. To schedule a visit, we will need your email address, phone number, and home address. Contact us today to arrange a time that works for you!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Type of Discount we provide: Friend Referral:10% Senior: 20% Veteran: 25% The price may vary depending on the model of iPads and Laptop Screen Replacements. We would have to see it before we can give you quote. We run the diagnostic on printer and let you know if the part is replaceable or worth buying new printer instead. All other issue with diagnostic are normal pricing. Once the service is completed, we require payment is before we make the delivery.

What is your typical process for working with a new customer?

Working with our new customers: 1. Determine what the issue is and how we can resolve it 2. Location where they stay 3. Background what we do 4. Our pricing work 5. Turn around time when they can expect their issue resolution

What education and/or training do you have that relates to your work?

I been in the IT industry for 7 years. Worked as Desktop Support in repairing/configuring computer and printers. Installed hardware components on laptops and desktops.

How did you get started doing this type of work?

Worked as Desktop Support and brought my company Compubrainexpert to the business world. With my business we offer at a very reasonable pricing and affordable. We try to get your issue resolved with 3 business days.

What types of customers have you worked with?

I've worked with customers who are new to computers and businesses in landscaping, entertainment, and logistics.

Describe a recent project you are fond of. How long did it take?

Customer bought in a laptop which crashed to compubrainexpert. We ran the diagnostic in same day and let our customer know what the issue was. The customer stated to move forward in resolving the issue with his laptop. We ordered the part which came in next day and we installed in new operating system, recovered the data and transferred the data from old to new hard drive. Within 3 day, informed customer to pickup machine and provided him a discount for bringing his machine to my location.

What advice would you give a customer looking to hire a provider in your area of work?

We would tell them to look to establish a friendship with whoever it is you will give your business too. Make sure that they are responsive to your phone calls and emails.

What questions should customers think through before talking to professionals about their project?

Customer should ask the following to professionals: 1) Are you licensed 2) Are you insured or bonded 3) Previous project worked 4. How long they been working in their business