Decks by Murray, LLC

Serves Elmwood Park, NJ

35244

Hired 25 times

7 employees

30 years in business

Free on-site estimate

4.5

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Next Service

Credentials

Background Check

Ralph Murray
Completed on 7/27/2022

Introduction

Decks by Murray LLC is a Veteran owned and family ran Custom Deck Building and Home Improvement Company. We are fully licensed and insured. Customer service is of the highest priority with a 5 Star rating and Accredited by the Better Business Bureau we strive to provide the highest quality of work and display good ethics. Our goal is to be a support for our client every step of the way through their improvement journey and develop long term relationships. Seeing our customers home improvement dreams come to life makes what we do a rewarding experience. Ralph J. Murray Jr. Owner Our services below include residential and all commercial, apartment buildings and condominium locations. We have experience working with Management Companies and Homeowner Associations. With that comes a deep understanding of the importance of communication completing work in multi unit dwellings. We will attend any meetings with the owners/residents, we have and will provide written and electronic notices to be distributed to all owners and residents and are always available to answer any questions and concerns. Our Services include but not limited to: Custom Decks, Railings and Stairs Western Red Cedar, Pressure Treated, and Composite brands including: Trex, Varanda, Truorganics, Timbertech, Bamdeck, Duralife, Envision, Lumberock, Fiberon, Certainteed. Railings of all types and combinations: Composite, Steel, Aluminum, Glass, etc. Exterior Renovations Porches, Patios, Stairs, Siding, Roofing. Custom Exterior Trim work, Fencing, Driveway Resurfacing. Interior Renovation Complete kitchen, bathroom, attic and basement renovations. All types of flooring, as well as windows, doors, and custom trim work.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our company is a custom deck building business dedicated to meticulous craftsmanship, prioritizing customer service and ethical practices. Our commitment is to offer competitive prices without compromising the delivery of outstanding service, ensuring clients receive exceptional value for their investment.

What is your typical process for working with a new customer?

Initial Consultation: Begin with a detailed discussion to understand the customer’s vision, preferences, and any specific requirements for the deck. We ask our new clients to complete our Design Preference Survey to help narrow down their vision and provide more tailored options. Site Assessment: Visit the location to assess the space, take measurements, and identify any potential challenges or opportunities in the construction process. Budget Discussion: Clearly define the budget with the customer and provide a breakdown of estimated costs, ensuring transparency from the outset. Material Selection: Discuss material options for the deck, considering durability, aesthetics, and maintenance requirements. Provide samples or examples to aid decision-making. Design Proposal: Develop a preliminary design based on the customer’s preferences and practical considerations.. Detailed Quote: Present a detailed project quote that includes labor, materials, permits, and any known additional costs. Ensure the customer fully understands the terms and conditions.

What advice would you give a customer looking to hire a provider in your area of work?

First, determine your budget and desired deck size. Then, find a reputable contractor, check their references, and review past projects. Choose durable materials suitable for your climate. Obtain necessary permits and ensure compliance with local regulations. Clearly communicate your design preferences to the contractor for a satisfying outcome. Design preferences are crucial in planning your deck. Consider the style, size, and layout that complements your home and suits your lifestyle. Think about seating areas, lighting, and any specific features you want, like built-in planters or pergolas. Balancing aesthetics with functionality is key.

What questions should customers think through before talking to professionals about their project?

1. Can you provide design options based on my preferences and the architecture of my home? 2. How will the deck layout optimize the use of available space and enhance functionality? 3. What materials do you recommend, and how do they align with both aesthetics and durability? 4. Are there any design elements that can be added for safety, such as lighting or non-slip surfaces? 5. Can you show examples of your past projects that demonstrate a range of design styles? 6. How will the deck design consider factors like privacy, sun exposure, and wind direction? 7. What measures will be taken to ensure the deck design complies with local building codes and regulations? 8. Do you have any suggestions for eco-friendly or low-maintenance design options? These are example questions can help guide the conversation and ensure that your deck builder understands your vision for the project.