Brookstone Construction Co., LLC

Serves Collierville, TN

35244

Hired 18 times

5 employees

28 years in business

Free on-site estimate

4.5

This pro accepts payments via Cash, Check, Credit card, PayPal, and Square cash app.

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Credentials

Background Check

Gary Denley
Completed on 6/17/2021

Introduction

Our Services offered are as follows: Land clearing and Forestry Mulching is a new service that we are providing on Thumbtack for 2025. Kitchen Cabinets Exterior Carpentry Repairs (Siding, Deck Boards, Handrails) Finish Carpentry Book cases Mantles Interior Trim installation Interior Stair Tread Installation Door Installation Brookstone Construction takes pride in our work to ensure that we provide a quality job at an affordable price. We are also proud to say the we run Criminal Background checks on all our employees and require our Subcontractors to perform the same for their personnel working on our jobs. Background Checks are run through Lexus Nexus which is one of the industry leaders in criminal background sources and is used by the FBI as well. NO Felonies are allowed in any worker's past and misdemeanors of 5 years or older and must be completed (no probation can be ongoing). It is our desire to provide workers in your home that you can trust. It is our goal to make your addition to your home look like it was added when the house was built. If you can dream it, then we can build it. .

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing is based on the project and the time involved so unfortunately there is not a standard pricing schedule but we are very competitive. On our larger projects such as an addition to the home, we do offer an "Open Book" policy where the customer will see exactly what they are buying and the real cost of those products as we do not mark-up the products or services offered by our subcontractors as we are paid a Management Fee.

What is your typical process for working with a new customer?

It is best that we meet with the new client to finalize the scope of work in which the final cost for the project can the be determined. I ask customers to break their project down to "Needs", "Wants", and "Desires". If the customer's budget will not allow all 3 categories to be fulfilled, then our goal to perform the project that will meet the "Needs" and "Wants" but also have the project ready for Phase II to fulfill the "Desires" category.

How did you get started doing this type of work?

I am blessed to be a 3rd Generation Master Carpenter as I began my by business in 1997 while also obtaining General Contractor Licenses in TN, MS, AR

What types of customers have you worked with?

We work with customers who needed just small to large repairs on residential or commercial projects.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure that the service provider is licensed in his trade and has the proper General Liability Insurance. If you hire a contractor that does not have General Liability Insurance and causes major damage to your home, your Home Owner's Insurance carrier will deny the claim as it is considered Homeowner Negligence to hire a contractor without insurance.

What questions should customers think through before talking to professionals about their project?

I ask customers to break their project down to "Needs", "Wants", and "Desires". If the customer's budget will not allow all 3 categories to be fulfilled, then our goal to perform the project that will meet the "Needs" and "Wants" but also have the project ready for Phase II to fulfill the "Desires" category.