What should the customer know about your pricing (e.g., discounts, fees)?
Carpet Cleaning: $35-50/Room
Staircase:$5/step
Hallway: $25
Service Fee:$25
House Clean
Room: $35-50/room
Bathroom: $35-50/Room
Oven: $39
Fridge:$49
What is your typical process for working with a new customer?
Oxifresh cleaning process is a low-moisture, eco friendly method that stands out from traditional steam cleaning.
First we will walk through with customer about all the concerns and give some suggestions, sign the working order then we will begins with a pretreatment using a green cleaning solution that breaks down dirt and stains.
Next, an oxygenated solution is applied to further lift and encapsulate dirt, extracted by using a specialized machine with counter-rotating brushes.
Next, special treatment for gum, wine stain, pet stain and food grease.
If necessory we will repeat the cleaning process, for high traffic area, we use our sandwich cleaning method.
Next clean furniture, sofa or upholstery
Finally is vacuuming
Unlike steam cleaning, Oxi Fresh uses 95% less water, typically dry in one hour. This method is not only efficient but also safe for pets and childrean and helps prevent mold growth.
What education and/or training do you have that relates to your work?
All the employees had been trained in Denvor (headquarter)over one week about wide range of text sources, industry practices, company construction and general carpet cleaning techniques. Everything about carpet material, fabric and woven technique.
This knowedge includes details about Oxi fresh's low-moisture, eco-friendly cleaning methods, machine handle, cleaning solution, customer service, upholstery cleaning technique, hardwood floor, tile cleaning and house cleaning process.
Plus commercial marketing, digital marketing, call center, customer services, company history and company future.
How did you get started doing this type of work?
I had working in office over 20 years, and trying to find another way more time flexible.
Starting Oxi Fresh cleaning job can be an excellent option.
Low start-up costs, big franchise brand, job security, high reputation nationwide, over 18 years history, satisfaction from helping others and opportunity for growth
What types of customers have you worked with?
We work with residential, school, hospital, commercial building, property manager who was in need of cleaning
Describe a recent project you are fond of. How long did it take?
One recent cleaning project involve deep cleaning a large family house after a major renovation. The clients had just completed a remodeling project, which left dust and debris throughout the house.
Scope: The job included cleaning all rooms, with a focus on high-traffic areas, kitchen appliances and carpets
Challenges: The biggest challenge was dealing with the fine dust that settled everywhere, especially on surfaces that had just been refinished
We used all our cleaning solutions and all cleaning tools from preparation, dusting and vacuuming, deep cleaning, carpet and upholstery clean.
The transformation was remarkable ! the homeowners were thrilled with how fresh and clean their space felt.
This projects not only provide satisfaction from seeing a job well done but also the joy of making a space comfortable and welcoming for families.
What advice would you give a customer looking to hire a provider in your area of work?
1. Research and Compare
Oxifresh had over 290,000 reviews nationwide at rating 4.7/5
and we provide low-mouisture technique which can 100% prevent the mold.
2. Discussion cleaning products, inquire whether it is family friendly, eco-friendly, there is still a big quantity og chemicals being used at home cleaning, because it has lower cost.
3. Inquire about services offered, we had 3 steps cleaning process, others may just had one.
4. Get an estimate: discuss your needs and get a detailed quote that outlines the services included any potential extra costs
5. Hire new pros, cos new businesses often work harder, primarily because they face intense competition and the challenge of building customer trust.
What questions should customers think through before talking to professionals about their project?
1. What spcific cleaning services do I need? Sanitizer, odor treatment, protectant ? move-in, move-out service, post construction or agllergen cleaning.
2. What is my budget?
3. What is the size and condition of the area to be cleaned?
4. What is my timeline, emergency?
5. What are my expectations regarding cleaning products?
6. Do I have any specific reauests or concerns?
7. How will the cleaning team access my property?
8. What are the company's policies on satisfaction and guarantees?
