Golden Knots rug cleaning

Serves Dolton, IL

35244

Hired 36 times

10 employees

31 years in business

$36

4.4

This pro accepts payments via Cash, Check, Credit card, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 10:00 am - 6:00 pm
Tues 10:00 am - 6:00 pm
Wed 10:00 am - 6:00 pm
Thurs 10:00 am - 6:00 pm
Fri 10:00 am - 6:00 pm
Sat 10:00 am - 6:00 pm

Credentials

Background Check

Mumtaz Qureshi 
Completed on 2/23/2021 

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Introduction

Golden Knots has been a family-run business for nearly a decade now. We pride ourselves on our work ethic and a personal guarantee of making sure the customer is always satisfied. We offer competitive pricing and use only EcoFriendly products. We love providing a unique experience tailored to each individual customers home. Our cleaning products are the best in the business and we make sure to only use environmentally safe products. We simply love the people and the job.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Deep cleaning ($3.00/sf)  The median costing of them all  Cleans outside as well as interior of rug  This cleaning does soak rug Procedure 1. Vacuum the rug thoroughly (both sides) 2. Pretreat stains 3. Soak the rug 4. Shampoo both sides of the rug 5. Run water under the rug and squeegee (until water runs clean) 6. Extract the water from the rug 7. Hang it to air dry 8. once dry drop and vacuum again 9. clean the fringes 10. hang to let fringes dry 11. once the fringes are dry roll it up and prep for delivery Deep cleaning plus pet stain treatment ($4.00/sf)  Costs more because it includes pet stain treatment with the regular deep cleaning  Majority of steps similar to deep cleaning with the additional needed for the pet stains  Does soak rug Procedure 1. Vacuum the rug thoroughly (both sides) 2. Pretreat the pet stain with enzymes 3. Pretreat the regular stains 4. Shampoo both sides of the rug 5. Run water under the rug and squeegee (until water runs clean) 6. Extract the water from the rug 7. Hang it to air dry 8. once dry drop and vacuum again 9. clean the fringes 10. hang to let fringes dry 11. disinfect and deodorize the rug 12. once the fringes are dry roll it up and prep for delivery We guarantee that the urine and the smell will come out Cannot guarantee that the stain will come out 100% (APPLYS TO ALL) We do set the dyes before cleaning but we cannot guarantee that the dye will not run because of the urine

What is your typical process for working with a new customer?

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Calling and setting up an appointment, we do offer flexible scheduling. Depending on the size of the job we would come and pick up your rug(s) and deliver them after they have been cleaned. Or we would bring our equipment to your home.

What education and/or training do you have that relates to your work?

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15 years prior to this working at a reputable company doing the same work

What types of customers have you worked with?

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We have worked with all kinds of customers from the everyday household to commercial business owners.

Describe a recent project you are fond of. How long did it take?

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A restoration of a 10'x14' antique Persian rug. When it came in, it was falling apart and had many holes in it from moths . After I was done with it taking about 20 hours of work it looked like its good old antique self.

What advice would you give a customer looking to hire a provider in your area of work?

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Do not have oriental rugs cleaned in home. Reasoning for this, is because it leaves soap residue within the rug and does not take dirt out adequately. Which then leads to the wool breaking easily since the fibers will become stiff. Overall leading to a loss of an investment and wearing your rug out earlier than need be.

What questions should customers think through before talking to professionals about their project?

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The size if any stains are on it and of what its from the material constructing the rug (wool,silk,cotton,jute,sisal and any synthetic materials) handmade,custom or machine made

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