Sf Pro Service Cleaning

Serves Melrose, MA

35244

Hired 73 times

2 employees

6 years in business

$100

4.9

This pro accepts payments via Cash, Venmo, and Zelle.

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Credentials

Background Check

Fabricia Andrade 
Completed on 1/29/2024 

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Introduction

Welcome to SF Pro Service Cleaning, the premier choice for residential and commercial cleaning services. I'm Fabrícia, the founder of the company and your dedicated cleaner. Our business is a family enterprise that stands out for personal commitment and a pursuit of excellence. We have a qualified, welcoming team ready to meet the specific needs of each space. Our services include regular cleaning, deep cleaning, move-out and move-in cleaning, as well as office and workplace cleaning. Let us take care of the cleaning while you focus your time on what truly matters, and discover the difference our team can make in your environment.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Our prices may vary depending on the size of the client's home or business. Therefore, when scheduling an appointment with us, we ask for more information so that we can provide the ideal budget for each need.

What is your typical process for working with a new customer?

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Step 01: The customer sends a text message to our phone or fills in the form available in the "hire" button on our website. Step 02: We respond to the customer within an hour and confirm some additional information to set up a quote and enable the service as soon as possible. Step 03: The customer chooses the payment method and makes his reservation. Step 04: Done! The service has been scheduled, now just wait for our team to arrive, :) Note: If there is any impediment on the day of performing the work, the customer must cancel or reschedule at least 48 hours in advance. Otherwise, he must pay a fine of 30% of the cleaning fee. Likewise, if the company cancels the service less than 48 hours in advance, it must pay the customer a fine corresponding to 30% of the value of the scheduled service.

What education and/or training do you have that relates to your work?

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We are a multidisciplinary team with different academic backgrounds. The biggest course within the cleaning area, the biggest course within that was the practice, every day, in our customers' homes. Faced with all the challenges encountered, little by little we managed to find the perfect balance between discretion, professionalism, speed and efficiency. Which makes 100% of our customers recommend our cleaning services.

How did you get started doing this type of work?

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We started in 2019 when we came to live in Revere, MA. Since then, we have gradually gained the trust of our customers with a service well done, which has generated their loyalty and motivated us to continue until the present moment.

What types of customers have you worked with?

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Family homes; Apartments for single people; Offices; Administrative companies with many meeting rooms; Condominiums, among others.

Describe a recent project you are fond of. How long did it take?

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Once we went to clean a family house in a nearby town. When we got there, we saw so much to fix that my assistant and I were worried. I remember finishing the job with excellence and when we got to the end, the client thanked us and said that no one had ever done such a job. It touched my heart inside. Now, when I go through difficult days, I always remember this day, and my strength is renewed! Overcoming limits and collecting smiles is what moves me!

What advice would you give a customer looking to hire a provider in your area of work?

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Look for a professional who has experience in what they are doing. Much more than diplomas, executing with excellence and efficiency what it proposes to do is what will determine the quality of a service. If the professional doesn't have this, you will certainly be frustrated.

What questions should customers think through before talking to professionals about their project?

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How long are you going to spend fixing my house? How much does the service hour cost? How long have you been working in this segment? What's your site? What are my rights if the company breaks or damages something in my house?

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