Resilient Cleaning Services, LLC

Serves Federal Hill, MD

35244

Hired 194 times

1 employee

1 year in business

Not yet available

4.9

This pro accepts payments via Cash, Credit card, PayPal, and Zelle.

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Credentials

Background Check

Adrian Thomas
Completed on 5/13/2024

Introduction

Resilient Cleaning Services, LLC is a minority-owned business that prides itself on quality without cutting corners. We work to establish and maintain customer relationships, while providing exceptional service to promote repeat business and customer satisfaction. Our customer-focused staff would love to work with you!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Operating as a small minority-owned business, our prices are tailored specifically to you and the job that you would like to have completed, unlike larger companies. We can work with any budget, while also offering special offers and discounts along the way.

What is your typical process for working with a new customer?

At Resilient Cleaning Services, LLC, we take time to get to know what specifically each customer is looking for in their cleaning experience. We conduct a detailed assessment either in-person or over the phone and provide a competitive price the same day.

What education and/or training do you have that relates to your work?

Having over 20 years of experience in the industry, the staff at Resilient Cleaning Services LLC combine both industry best practices along with exceptional customer service skills to enhance each and every client interaction.

How did you get started doing this type of work?

Resilient Cleaning Services, LLC began its business by servicing family and friends that had residential cleaning needs. From there, the company wanted to expand its target audience to those both in the residential, as well as in the commercial industries that had cleaning challenges.

What types of customers have you worked with?

Resilient Cleaning Services, LLC has worked with a vast array of clientele, including but not limited to established professionals, retirees, government employees, busy parents, singles, etc.

Describe a recent project you are fond of. How long did it take?

A recent project that we are fond of was our first residential cleaning opportunity. Although it was a tedious cleaning that required patience, expertise and an abundant amount of communication with the client, the results were nothing short of amazing. The job took a total of 3 hours, which was just within the range that the client desired to be in.

What advice would you give a customer looking to hire a provider in your area of work?

Advice that we would give to a customer looking to hire a provider in my area of work is to not only consider the price of the job, but think about how comfortable the initial interaction with the cleaning company was and their efforts to establish a long-term relationship with you.

What questions should customers think through before talking to professionals about their project?

Budget, expectations, timelines and/or restrictions of the job