EZ- Cleaning Dust & Shine Inc

Serves Rome, NY

35244

Hired 7 times

5 employees

12 years in business

$150

5.0

This pro accepts payments via Apple Pay, Cash, Credit card, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 8:00 am - 5:00 pm
Tues 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thurs 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Isis Delarosa 
Completed on 1/9/2024 

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Introduction

Ez Cleaning focus on every single point we don't cut corners. W e take the time to make our clients Happy with our services. Try us and you will not regret it.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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This pricing could vary depending of services you are booking for .Deep cleaning does not include inside cabinets and inside big appliances or inside windows. We make sure that our prices are affordable you could add -ons price will vary, For returning clients we offer 10% off on second cleaning. Booking and Cancellation Policy Deposit: A 30% deposit is required to secure any booking. Cancellation: Cancellations must be made at least 24 hours before the scheduled appointment. Late Cancellation Fee: A $75 fee will apply for cancellations made less than 24 hours before the appointment. WE DON'T CLEAN BY HOURS WE ARE A FLAT RATE PRICE CLEANING COMPANY. Thank you for understanding and for choosing our services!

What is your typical process for working with a new customer?

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Our Typical Process for Working with New Customers: Initial Consultation: We start with a free consultation to understand your cleaning needs and expectations. This can be done in person, over the phone, or virtually. Customized Cleaning Plan: Based on the consultation, we create a tailored cleaning plan that addresses your specific needs, whether it’s residential, commercial, or specialized cleaning. Quote and Agreement: We provide a detailed quote outlining services, schedules, and pricing. Once agreed upon, we finalize a contract or service agreement. Scheduling and Preparation: We schedule the cleaning at a time that works best for you and ensure our team is fully briefed on the plan and any special requirements. First Cleaning Service: Our professional team arrives with all necessary supplies and follows the customized plan, ensuring top-notch results. We pay special attention to quality during this first cleaning. Feedback and Adjustment: After the initial cleaning, we request your feedback to ensure you’re satisfied. If adjustments are needed, we refine our approach accordingly. Ongoing Service and Support: For regular clients, we maintain consistent communication and quality checks to ensure continued satisfaction and address any changes in needs.

What education and/or training do you have that relates to your work?

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All of my cleaner are well trained we take seriously pride in of our services to be exceptional.

How did you get started doing this type of work?

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I started in 2007 cleaning apartments in New York city ,Then I started adding commercial services and since then we have years serving our customers we love what we do.

What types of customers have you worked with?

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We work with residential and commercial customers since 2010

What advice would you give a customer looking to hire a provider in your area of work?

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Advice for Hiring a Cleaning Service: Check Experience and Reputation: Look for a cleaning company with a proven track record. Read reviews, and verify that the company has experience in the type of cleaning you need, whether residential, commercial, or specialized. Verify Insurance and Bonding: Ensure that the cleaning company is fully insured and bonded. This protects you in case of accidents, damages, or theft during cleaning services. Clarify Services and Pricing: Be sure to understand the services provided, as well as any additional charges for extra tasks or add-ons. Get a clear and detailed estimate, and check if they offer customized cleaning plans to meet your specific needs. Ask About Cleaning Products and Methods: If you have allergies or environmental concerns, ask about the cleaning products and methods they use. Many reputable companies offer eco-friendly options. Look for Consistency and Flexibility: Choose a cleaning provider that offers consistent service and flexible scheduling. It's important to know that you can rely on them to meet your needs on time and as promised. Check for Satisfaction Guarantees: A good cleaning company will stand by the quality of their work. Ask if they offer a satisfaction guarantee or how they handle any concerns or issues with the service. Communication and Customer Service: A reputable cleaning company should have clear communication and be responsive to your inquiries or requests. Ensure they offer a point of contact for any questions or concerns before, during, and after the service. This advice will help potential customers make an informed decision and ensure they hire a trustworthy and reliable cleaning service. Would you like to add anything else to this?

What questions should customers think through before talking to professionals about their project?

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Always ask if that price include supplies in your cleaning requirements. WE DON'T CLEAN BY HOURS WE ARE A FLAT RATE CLEANING COMPANY.

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