Surface Spa

Serves Scarsdale, NY

35244

Hired 190 times

1 employee

16 years in business

$165

4.9

This pro accepts payments via Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Venmo, and Zelle.

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Credentials

Background Check

Philip Benincasa Jr
Completed on 4/29/2021

Introduction

Surface Spa is a multi-floor cleaning service. cleaning tile, (Ceramic, porcelain, marble, travertine etc.), carpet, area rugs, wood flooring, LVT, upholstery & more. I also have worked (and own) a dry cleaning business for 30+ years, making me a well experienced, knowledgeable professional in the removal of difficult and simple stains on upholstery, carpet & area rugs. I use Eco-friendly, non-toxic solutions as well. A satisfied customer is my best form of advertising. Therefore, I will always meet or exceed your needs and expectations. If you like my service, tell someone. If you don't, tell me...so I can address it. And remember. Quality doesn't cost... it pays! Feel free to check out my website surfacespa.com, like me on Facebook, Instagram, Twitter, as well as videos on YouTube. I enjoy, and get personal satisfaction, when I complete a job and see my customer's reactions and hear how satisfied they are. It lets me know that I was successful in my efforts for a "job well done" and to meet or exceeded their expectations.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Each job is unique, therefore each one requires full inspection of the areas or items that need to be cleaned. This insures a fair and just estimate, for both parties.

What is your typical process for working with a new customer?

Listening to the customer's needs and concerns, and addressing them in a professional, but personal manner, along with being flexible.

What education and/or training do you have that relates to your work?

NCA dry cleaning school. Graduated top of class and NYS certified in stain removal for all types of fabric and upholstery, as well as carpets and rug cleaning. Trained at The Masters Touch for tile /grout cleaning.

How did you get started doing this type of work?

I've been in the dry cleaning business for over 30 years. Being I have the expertise and education of removing stains from different fabrics, including upholstery and rugs, I decided to get further education and training for tile/grout (hard surfaces). I than bought all the necessary equipment and applied my years of education and experience, to all who may need my services.

What types of customers have you worked with?

Residential, and commercial. Whether it's a private home, Apt, banquet hall, restaurant, church, if it has hard surfaces, carpet, area rugs or upholstery, I can clean it.

Describe a recent project you are fond of. How long did it take?

Cleaning of the Elks club. They needed the carpets cleaned, and the tile/grout in the bathrooms. After they saw the results, I wound up cleaning the entire facilty, which took 4 days to complete. They were completely satisfied with results.

What advice would you give a customer looking to hire a provider in your area of work?

Ask for referrals, and experience, and trust your gut feeling after talking to the professional. Your feelings are never wrong.

What questions should customers think through before talking to professionals about their project?

Cost, time, and expectations of the job, should be asked about. Also ask for referrals and experience. Remember the only bad question, is one that isn't asked.