MWM Services

Serves Myrtle Beach, SC

35244

Hired 278 times

6 employees

31 years in business

$108

4.9

This pro accepts payments via Cash, Check, Credit card, Square cash app, and Venmo.

Next Service

Hours

Sun Closed

Mon 11:00 am - 2:00 pm

Tues 11:00 am - 2:00 pm

Wed Closed

Thurs 10:00 am - 2:00 pm

Fri 10:00 am - 2:00 pm

Sat Closed

Credentials

Background Check

Walid Zia
Completed on 2/27/2022

Introduction

MWM Services has more than 30 years of experience, providing high quality residential and commercial carpet cleaning services to the Grand Strand. We offer state of the art technology, eco-friendly products and equipment, competitive prices, and excellent customer service. We take great pride in our attention to health and safety, staying up to date with regular training in the latest cleaning agents and methods. We use only non-toxic and environmentally friendly cleaning agents, leaving your carpet, clean and free from allergens. To see people's excitement when they walk into a room that has just been cleaned or a piece of furniture that looks great after cleaning. In some cases, the customer has given up on the material being serviced and they are not looking forward on spending hundreds maybe thousands of dollars to replace it. To see that excitement or sigh of relief is pretty net. Most of all, we get to meet new, friendly and exciting people on a daily basis.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We charge per room or area. There is no limitation on residential square footage.

What is your typical process for working with a new customer?

We typically will do a walk thru with the customer and inspect the areas requiring service. Meanwhile addressing any concerns or problem areas they may have questions about.

What education and/or training do you have that relates to your work?

We are an IICRC (Institute of inspection and restoration certification) certified company.

How did you get started doing this type of work?

Merely by accident. When we moved into the Grand Strand. We were looking to change from field of engineering to coastal sun and beach. (crazy move..) "Also We because our business was based on partnership at first". We Started working as waiters and part time vacuum salesperson to keep up with our personal expenses, which eventually led to cleaning. Got intrigued by the Cleaning and Restoration Industry and the science and technical skills behind the business. Saw people's reaction in the difference that we can make. Got higher Institutional training in the services we provided and found out that this industry is a lot bigger than we first realized. Also, it is extremely fascinating.

What types of customers have you worked with?

We have had the pleasure of meeting great people in all facets of life. We have worked with local residents, business owners, property managers, small hotels, large resorts, medical facilities, retirement communities, restaurants, retail stores, government facilities, etc.

Describe a recent project you are fond of. How long did it take?

We work at a lot of homes and resorts that we are fond off, but the most difficult one that stands out was the recent Hurricane that devastated our Grand Strand. We cleaned and restored numerous properties both residential and commercial. Unfortunately, not all properties that got damaged were covered by insurance. For us to see our local neighbor's gratitude for giving them a helping hand, in s really tough time. It really was something special.

What advice would you give a customer looking to hire a provider in your area of work?

1. Make sure the technician providing the services is certified. There are a lot of companies out there and unfortunately experience is not always enough to solve some technical problems. Institutional training and understanding the science behind the problem, ensures a successful service. 2. Make sure the staff of the company you're interested in has uniformed technicians. It tells a lot about the quality of the company. 3. Best of all, look into a companies reviews. See what other customers that have received a service from them say about the company.

What questions should customers think through before talking to professionals about their project?

What type of cleaning service they are providing. If it is steam or dry cleaning and is it the right cleaning process for your materials. Will there be additional charges. What exactly is covered under that service. Will there be a service call charge if you need to reschedule.