Oxi Fresh of West Houston

Serves Houston Heights, TX

35244

Hired 7 times

3 employees

1 year in business

Not yet available

5.0

This pro accepts payments via Credit card.

Next Service

Hours

Sun Closed
Mon 9:00 am - 4:00 pm
Tues 9:00 am - 4:00 pm
Wed 9:00 am - 4:00 pm
Thurs 9:00 am - 4:00 pm
Fri 9:00 am - 4:00 pm
Sat 9:00 am - 1:00 am

Credentials

Background Check

Christopher Mendez 
Completed on 8/15/2024 

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Introduction

Oxi Fresh started in 2006, and since then, we have helped customers all over the country maintain cleaner, fresher looking carpet for a longer period of time saving them thousands of dollars in replacement costs. We are passionate about focusing on quality with attention to detail. Our product solutions and careful cleaning treatment make sure the job is done right the first time.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Oxi Fresh makes sure that we deliver the best, professional service for the most afforadable prices within our market amongst our competitors. We constently look for the right discounts and specials to match with all jobs to make sure our clients receive the lowest prices available.

What is your typical process for working with a new customer?

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Every client is handled like family and with care. Oxi Fresh technicians make sure that we listen to what our clients needs and concerns are. Also, Oxi Fresh technicians are trained to gather information to understand the fabrics and spots/stains that we work with, so we can make sure the dirt and grime is lifted out effectively without causing damage to the material.

What education and/or training do you have that relates to your work?

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Every employee goes through a week long traning program at our Denver home office to learn Oxi Fresh's methods to deliver the best customer service and techniques to effectively remove the different types of spots or stains we may encounter. Oxi Fresh technicians also have ongoing virtual training delivered periodically to stay updated with cleaning procedures.

How did you get started doing this type of work?

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It was important for me to find a company that cared about and gave back to the community it served. Oxi Fresh works with eco-friendly solutions, saves the amount of water used making Oxi Fresh the world's greenest carpet cleaner, and partners with Water.org to fight the global water crisis.

What types of customers have you worked with?

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Oxi Fresh works with all types of residential and commercial clients across the United States and Canada. We work with one story homes, two story homes, townhomes, apartments, offices, warehouses, churches, hospitals, and highrises. Any properties with carpet and upholstery, we can get it clean. *Some markets may be limited by workforce or equipment.

Describe a recent project you are fond of. How long did it take?

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One Oxi Fresh customer recently helped their family member purchase a property and needed the existing carpets to be cleaned. The previous owner had pet stains throughout the carpets and some dark shadowning in the master room. After a good 2 hour cleaning the home, we were able to lift all the pet stains and brighten the carpets leaving a "like new" carpet appearance for their family member when they moved in.

What advice would you give a customer looking to hire a provider in your area of work?

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When you recieve a quote from a provider, make sure you have an understanding of what you are being charged for. For example, most providers have a service charge. Ask if they have any discounts, and if they are applying any discounts to your service request. Also for me, customer service is a huge deal. How a provider treats you, is how a provider will treat your carpet and/or upholstery.

What questions should customers think through before talking to professionals about their project?

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Two of the most important things to think through before reaching out to a professional to clean your carpets and/or upholstery is to know what type of fabric you have and what kind of spot or stain is being removed. Different types of carpets/upholsteries have different cleaning methods. Some fabrics must not be cleaned by machine as it could damage the material. When it comes to spots and/or stains, there are different treatment methods depending on whether it is an organic or synthetic substance.

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