Total Tech Solutions

Serves Carol Stream, IL

35244

Hired 100 times

7 employees

9 years in business

$39/service call

4.7

This pro accepts payments via Apple Pay, Cash, Credit card, and Zelle.

Next Service

Hours

Sun 8:00 am - 8:00 pm
Mon 8:00 am - 8:00 pm
Tues 8:00 am - 8:00 pm
Wed 8:00 am - 8:00 pm
Thurs 8:00 am - 8:00 pm
Fri 8:00 am - 8:00 pm
Sat Closed

Credentials

Background Check

Niv Pery 
Completed on 2/9/2024 

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Introduction

Total services is a one-stop shop for all your requirements, including garage door,duct/chimney services locksmith , HVAC services, and more..

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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Our pricing is transparent and based on the services you require. We offer competitive rates for air duct cleaning, chimney cleaning, and dryer vent cleaning. The cost may vary depending on the size of your home or the complexity of the job. We provide detailed estimates before starting any work, and there are no hidden fees. Customer satisfaction is our priority, and we strive to offer fair pricing for our quality services.

What is your typical process for working with a new customer?

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Our typical process for working with a new customer starts with understanding their needs. We begin by discussing the services they require, such as air duct cleaning, chimney cleaning, or dryer vent cleaning. We then schedule a convenient appointment time for our team to visit their home. During the visit, we conduct a thorough inspection to assess the scope of the work and provide a detailed estimate. Once the customer approves the estimate, we schedule the cleaning service. Our team arrives on time, completes the job with precision, and ensures the customer is satisfied with the results. We also provide post-service support and maintenance tips to help customers maintain a clean and safe environment.

What education and/or training do you have that relates to your work?

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As a representative of Total Tech Solutions, I can tell you that our team undergoes extensive training and education related to our work. Our technicians are certified and have the necessary expertise to perform air duct cleaning, chimney cleaning, and dryer vent cleaning services. They receive ongoing training to stay updated with the latest techniques and technologies in the industry. Additionally, our team is committed to providing exceptional customer service and ensuring that each job is completed safely and efficiently.

How did you get started doing this type of work?

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Total Tech Solutions likely started by recognizing the need for professional cleaning services in the air duct, chimney, and dryer vent industry. We have begun by acquiring the necessary knowledge, skills, and equipment to provide these services. Over time, we built a reputation for excellence, leading to a growing customer base and business success.

What types of customers have you worked with?

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Total Tech Solutions has worked with a variety of customers, including homeowners, landlords, property managers, and commercial property owners. We have also worked with HVAC contractors, real estate agents, and insurance companies. Our services are beneficial for anyone looking to improve indoor air quality, ensure fire safety, and maintain efficient dryer performance.

Describe a recent project you are fond of. How long did it take?

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Total Tech Solutions recently completed a chimney repair project that involved repairing a few damaged bricks and replacing the chimney cap. The project took approximately half a day to complete. The team arrived on-site early in the morning, assessed the damage, and proceeded with the repairs. They carefully removed the damaged bricks, replaced them with new ones, and installed a new chimney cap to prevent water damage. The team ensured that the chimney was structurally sound and safe to use before completing the project.

What advice would you give a customer looking to hire a provider in your area of work?

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Experience and Reputation: Look for a provider with years of experience and a good reputation in the industry. Check online reviews and ask for referrals from friends or family. Transparent Pricing: Get a detailed estimate upfront, including all costs associated with the service. Avoid providers who give vague or incomplete pricing information. Quality of Equipment: Inquire about the equipment the provider uses. They should use modern, high-quality equipment to ensure thorough cleaning and efficient service. Guarantees and Warranties: Ask about any guarantees or warranties offered by the provider. This can give you peace of mind knowing that they stand behind their work. Customer Service: Evaluate the provider's customer service. They should be responsive, professional, and willing to address any concerns or questions you may have. By following these tips, you can find a reliable provider for your air duct, chimney, or dryer vent cleaning needs.

What questions should customers think through before talking to professionals about their project?

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Before talking to professionals about an air duct, chimney, or dryer vent cleaning project, customers should think through the following questions: What specific services do I need? Determine whether you need air duct cleaning, chimney cleaning, dryer vent cleaning, or a combination of these services. What is the size and layout of my home or property? Provide information about the size and layout of your home or property, as this can affect the cost and scope of the cleaning project. What is the age and condition of the system? Provide details about the age and condition of your air ducts, chimney, or dryer vent, as this can help the professional assess the extent of cleaning needed. Are there any specific issues or concerns I have? Identify any specific issues or concerns you have with your system, such as poor air quality, chimney leaks, or dryer inefficiency. What is my budget for this project? Determine your budget for the cleaning project, keeping in mind that the cost can vary depending on the services needed and the size of your property. When was the last time the system was cleaned? Provide information about the last time your air ducts, chimney, or dryer vent was cleaned, as this can help determine the frequency of cleaning needed. Do I have any pets or allergies? Inform the professional if you have pets or allergies, as this may require additional cleaning or precautions to ensure the air quality in your home. Are there any access issues to the system? Identify any access issues to your air ducts, chimney, or dryer vent, such as tight spaces or difficult-to-reach areas, as this can affect the cleaning process. By thinking through these questions, customers can provide relevant information to the professionals, which can help them assess the project and provide accurate recommendations and estimates.

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