B & R Cleaning

Serves Union City, CA

35244

Hired 364 times

6 employees

7 years in business

$130

4.7

This pro accepts payments via Apple Pay, Cash, Venmo, and Zelle.

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Credentials

Background Check

Daniela Borges 
Completed on 5/27/2021 

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Introduction

Please BE SURE about our service before contacting us. We are charged by the app every time we contact the customer. Thank you for understanding We do cleanings such as: *Standart Cleaning *Move in Move out *Pos Construction Cleaning *Deep Cleaning *Commercial Cleaning *Windows cleaning (interior and outside) *Screens cleaning *Garage cleaning and organization *Carpet cleaning/Steam *We also provide cleaning and help at parties and events. Check our website to make sure that all our servicesq meet your expectations.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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B&R cleaning services, here’s what you should know: - the prices are competitive and based on the size of your home, number of bedrooms and bathrooms, and frequency of service. - I offer discounts for: - First-time customers (10% off) - Referrals (10% off next service) - Long-term contracts (5% off monthly services) - Additional fees may apply for: - Special requests (e.g., window cleaning, organization services) - Last-minute scheduling changes - Payment methods accepted: credit cards, cash, venmo, zelle, apple pay, check - I provide a detailed invoice breakdown after each service - I’m transparent about my pricing, and I’m happy to discuss any questions or concerns you may have! B&R cleaning is to provide excellent service at a fair price, and I’m confident you’ll find the pricing competitive and reasonable.

What is your typical process for working with a new customer?

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When working with a new customer in house cleaning, B&R cleaning typical process is: 1. Initial Consultation: We discuss their specific needs, preferences, and concerns over the phone or in-person. 2. Customized Quote: I provide a personalized quote based on their requirements and scope of work. 3. Scheduling: We schedule a convenient appointment time that fits their schedule. 4. Pre-Cleaning Preparation: I review their needs and prepare necessary equipment and supplies. 5. Cleaning and Organization: I arrive on time and deliver high-quality cleaning and organization services. 6. Quality Control: I conduct a thorough walk-through to ensure satisfaction and address any concerns. 7. Follow-up: I check in after the service to ensure they’re delighted with the results and gather feedback. B&R cleaning goal is to provide a seamless and stress-free experience, tailored to each customer’s unique needs and preferences.

What education and/or training do you have that relates to your work?

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We have 5 years of experience in the cleaning industry, and I’ve undergone various training and certifications to enhance skills and knowledge. I’ve completed courses in: - Advanced Cleaning Techniques - Sanitation and Hygiene Practices - Cleaning Chemical Safety and Usage - Customer Service Excellence - Time Management and Efficiency We also certified in: - Green Cleaning Practices - Carpet and Upholstery Cleaning - Window Cleaning and Maintenance Additionally, I stay up-to-date with industry developments and best practices through regular workshops and webinars. The continuous education and training enable us to provide top-notch cleaning services that meet and exceed customer expectations!

How did you get started doing this type of work?

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I got started in the house cleaning industry about 5 years ago, when I realized how much joy I got from transforming spaces and making a real difference in people’s lives. I started small, helping friends and family with their cleaning needs, and soon discovered my attention to detail and passion for organization. As word of mouth spread, my client base grew, and I decided to turn my passion into a career. I’ve been professionally cleaning homes ever since, and I couldn’t be happier with my decision!

What types of customers have you worked with?

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We had the pleasure of working with a diverse range of customers in house cleaning, including: - Busy professionals seeking reliable and efficient cleaning services - Families with young children or pets requiring specialized cleaning and sanitizing - Seniors needing assistance with maintaining their homes - Homeowners with special requests, such as organization and decluttering - People with allergies or sensitivities requiring hypoallergenic cleaning products - Individuals with disabilities requiring adaptive cleaning techniques - Homeowners preparing for events or parties needing one-time deep cleaning - Real estate agents and property managers requiring move-in/move-out cleaning services I’ve worked with various personalities, schedules, and cleaning needs, and I’m confident in my ability to adapt and provide exceptional service to any customer!

Describe a recent project you are fond of. How long did it take?

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I recently completed a project that I’m particularly fond of - a deep cleaning and organization of a beautiful home in Los Gatos. The project took about 5 days to complete, with a team of 2 house cleaners working diligently to get everything sparkling clean and tidy. We tackled everything from dusting and polishing to scrubbing and sanitizing, leaving the home feeling fresh and renewed. The best part? Seeing the look of joy and relief on the homeowner’s face when they saw the finished result!

What advice would you give a customer looking to hire a provider in your area of work?

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When looking to hire a house cleaner, I would advise customers to: 1. Define their needs: Make a list of specific tasks and areas of focus (e.g., deep cleaning, organization, special requests). 2. Research: Check reviews, ask for referrals. 3. Communicate clearly: Discuss expectations, schedules, and boundaries upfront to avoid misunderstandings. 4. Trust your instincts: Choose a cleaner who is reliable, trustworthy, and shares your values. 5. Verify their equipment and supplies: Ensure they use high-quality, eco-friendly products and up-to-date equipment. 6. Get a written agreement: Clarify terms, pricing, and services in a contract or agreement. By following these steps, you’ll find a reliable and skilled house cleaner who meets your needs and exceeds your expectations! B&R Cleaning are here to help you with all your needs ☺️

What questions should customers think through before talking to professionals about their project?

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Before talking to a cleaning professional, consider: - What are your specific cleaning needs? - What is your budget? - What is your preferred schedule? - Are there any areas of concern (allergies, pets, sensitive surfaces)? - Do you have specific cleaning product preferences? Answering these questions will help you clarify your needs and ensure a successful collaboration!

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