What should the customer know about your pricing (e.g., discounts, fees)?
1. We will never add a fee that wasn’t discussed
2. We will always notify you if there will be changes in pricing.
3. We will give you 50% off first cleaning if you mention it :)
What is your typical process for working with a new customer?
We make it super easy!
1. The client reaches out and we schedule quick walk-through. It really is super quick, not to take up the clients valuable time.
2. Then after careful review we email them the quote.
3. Finally, first cleaning is scheduled as soon as client approves the quote.
4. Invoices sent through email monthly to client with an option to pay online
That’s all!!
What education and/or training do you have that relates to your work?
Well, I learned from the best earning $12 per hour. I on purpose, got hired by cleaning company, cleaning a bank at night for two hours, I paid close attention to their equipment, cleaning product, and the way they do things, later on I opened up my own company, and started to use those techniques myself, but I am always on the lookout for better products and better equipment better fragrance cleaning chemicals as our company is gradually expanding.
How did you get started doing this type of work?
I used to work in the office as a receptionist at a corporate office. Sitting at my desk, I had plenty of time to notice how dirty the corners were left after professional cleaning service, restroom, faucet, hard water buildup, toilets yellow, noticeable cobwebs, finger prints on expensive glass doors and I thought to myself - if I ever open cleaning company, I would be the best at this because I know exactly what office staff want, what we all complain about, what needs to be paid attention to.
What types of customers have you worked with?
We have worked with medical industry, printing company, auto show rooms, general office, real estate buildings, mortgage companies, oil and fragrance developing companies, few warehouses that contain offices as well, and more!
Describe a recent project you are fond of. How long did it take?
Recently, we cleaned out a clinic that is set up for emergency care, the floors were horrible. We literally scrubbed with brushes every corner, it was most tedious work we’ve ever done. Also, it was fun to see what we did with the place, left the medical facility spotless, so fresh!
What advice would you give a customer looking to hire a provider in your area of work?
Hire AccuClean, you won’t miss!!! ;)
What questions should customers think through before talking to professionals about their project?
It is important to go over every cleaning expectation, we always give them options what we do on regular basis and if something is not listed, client should point out what they would prefer be done like watering plants specific desk wiping, fridge cleaning and so on.