Napa's Cleaning Service, LLC

Serves Durham, NC

35244

Hired 6 times

5 employees

5 years in business

$100

5.0

This pro accepts payments via Cash, Check, PayPal, Square cash app, Venmo, and Zelle.

Next Service

Hours

Sun Closed

Mon 2:00 pm - 3:00 pm

Tues 2:00 pm - 3:00 pm

Wed 2:00 pm - 3:00 pm

Thurs 2:00 pm - 3:00 pm

Fri 2:00 pm - 3:00 pm

Sat 2:00 pm - 3:00 pm

Credentials

Background Check

Kim Napa
Completed on 6/27/2023

Introduction

Napa’s Cleaning Service is a family owned, licensed and insured business that serves the entire triangle area. With an eye for detail, we go above and beyond expectations in both commercial and residential cleaning! With over 20 years of experience and a strong work ethic, we offer professional, personalized customer service with a satisfaction guarantee. Our customized pricing is competitive, and we offer free, in-person estimates. Our dedicated, detail-oriented team is trained to consistently meet the high Napa standard, as reflected in the excellent reviews our customers give. We have experience cleaning homes, offices, schools, daycares, commercial offices, restaurants, worship facilities, healthcare facilities, hotels and more. Let us help you have less on your plate when you come home, or enjoy a workplace where we make YOU our priority so you can relax and focus on yours!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We prefer to set a fee based on the project, rather than hourly, but are willing to discuss an hourly rate in some instances.

What is your typical process for working with a new customer?

We chat to get an idea of what cleaning services you need and explain what we include in a deep clean or general clean. We find out specifics, such as size, to give you the best estimate, preferably in person but this could be via phone or email initially.

What education and/or training do you have that relates to your work?

We have extensive on-the-job training from supervisors and learning through experiences, and also have completed a professional training course for owning/operating a cleaning business.

What types of customers have you worked with?

So many! Managers, business owners, ministers, home-owners, customers referred by friends, friends...

What advice would you give a customer looking to hire a provider in your area of work?

Make sure they are aware of what your personal needs are and aren't just popping in to check off a list and complete the hours they were hired for. Find someone who knows how to establish a rapport with you (the client) and make you feel important--that you aren't just a paycheck but rather a person who needed to have a service performed, and done well!