What should the customer know about your pricing (e.g., discounts, fees)?
At SJT Cleaning Solutions, our pricing is transparent and flexible to meet your needs.
Standard Rates: Our cleanings typically start at $60 per hour, depending on the size of the space and the type of service (standard, deep, or move-out cleaning).
Custom Quotes: We provide customized quotes based on the number of bedrooms, bathrooms, and any additional requests such as interior fridge or cabinet cleaning.
Discounts: We offer discounts for recurring services—weekly, biweekly, or monthly. This is a great way to keep your space consistently clean while saving money.
No Hidden Fees: All necessary supplies are included in our price, and we don’t charge extra for basic tasks unless special equipment or services are required.
We’re always happy to work within your budget and adjust the cleaning to focus on your priorities.
What is your typical process for working with a new customer?
At SJT Cleaning Solutions, our typical process for working with a new customer is simple and personalized—especially since most of our clients come through Thumbtack.
Initial Contact: We usually reach out by phone or text shortly after receiving the request. We introduce ourselves, confirm the type of service needed, and answer any immediate questions.
Service Details: We gather key information—like the number of bedrooms and bathrooms, the type of cleaning (standard, deep, move-out), and any specific areas the client wants us to focus on.
Quote & Scheduling: Based on the details, we provide a clear quote and offer available time slots. Many of our customers appreciate that we can often schedule same-day or next-day service.
Booking Confirmation: Once the date and time are confirmed, we finalize the booking in our system and send a confirmation message with the full service details.
Day of Service: Our background-checked and fully insured team arrives on time, brings all necessary supplies, and completes the job with professionalism.
Follow-Up: After the service, we check in with the client to ensure satisfaction and offer options for recurring cleaning at a discounted rate (weekly, biweekly, or monthly).
What education and/or training do you have that relates to your work?
At SJT Cleaning Solutions, our team brings a combination of hands-on experience and professional training to every job.
While we don’t come from a formal academic background in cleaning services, our training is 100% practical and industry-focused. All of our team members go through:
On-the-job training based on best practices for residential, commercial, and move-out cleanings.
Instruction in the safe use of cleaning products and equipment, including how to properly clean delicate surfaces like hardwood floors or stainless steel.
Customer service training to ensure professionalism, communication, and respect in every home or business we serve.
Ongoing skill development to keep up with eco-friendly techniques and new tools that improve efficiency and results.
In addition, every team member is background-checked and insured, so our clients can feel safe and confident when hiring us.
How did you get started doing this type of work?
I started SJT Cleaning Solutions because I saw a strong need for reliable, professional cleaning services—especially ones that focus on trust, quality, and consistency.
It began with helping friends and family who were frustrated with inconsistent cleaners. Over time, word-of-mouth spread, and I realized there was an opportunity to turn that into a full business. I built a team, developed a system, and focused on providing personalized service with great attention to detail.
Since then, we've grown through platforms like Thumbtack and built lasting relationships with clients across the DC, Maryland, and Virginia areas. What started as a small effort has become a trusted, insured, and highly rated cleaning company.
What types of customers have you worked with?
At SJT Cleaning Solutions, we’ve had the opportunity to work with a wide range of customers across Washington, DC, Maryland, and Virginia.
We regularly serve:
Homeowners and renters looking for standard, deep, or move-in/move-out cleanings
Busy professionals and families who need recurring services (weekly, biweekly, or monthly)
Real estate agents and property managers preparing homes for sale or rent
Short-term rental hosts (like Airbnb) who need reliable and consistent turnovers
Small businesses and offices in need of regular commercial cleaning
We’re flexible and professional, and we always adapt our services to meet the unique needs of each client.
Describe a recent project you are fond of. How long did it take?
At SJT Cleaning Solutions, we’ve had the opportunity to work with a wide range of customers across Washington, DC, Maryland, and Virginia.
We regularly serve:
Homeowners and renters looking for standard, deep, or move-in/move-out cleanings
Busy professionals and families who need recurring services (weekly, biweekly, or monthly)
Real estate agents and property managers preparing homes for sale or rent
Short-term rental hosts (like Airbnb) who need reliable and consistent turnovers
Small businesses and offices in need of regular commercial cleaning
We’re flexible and professional, and we always adapt our services to meet the unique needs of each client.
What advice would you give a customer looking to hire a provider in your area of work?
If you're looking to hire a cleaning service, my advice is to focus on trust, transparency, and consistency—not just price.
Here are a few key things to look for:
Make sure the company is insured and background-checks their employees. You’re letting someone into your home or business, so safety and professionalism are essential.
Ask what’s included in the service. A clear scope helps avoid hidden fees or misunderstandings.
Look at reviews and customer feedback. Platforms like Thumbtack can give you a good idea of reliability and service quality.
Choose someone who listens to your priorities. A good provider will customize the cleaning to focus on what matters most to you—whether that’s deep-cleaning the kitchen or making sure the floors shine.
At SJT Cleaning Solutions, we pride ourselves on offering that level of personalized, dependable service. Whether it’s a one-time job or recurring care, the right cleaner should always make your life easier—not more stressful.
What questions should customers think through before talking to professionals about their project?
Before speaking with a cleaning professional, it’s helpful for customers to think through a few key questions to ensure they get the best service for their needs:
What type of cleaning do I need?
(Standard, deep cleaning, move-in/move-out, post-construction, etc.)
How big is the space?
(Number of bedrooms, bathrooms, floors, or square footage)
Are there specific areas to focus on?
(Kitchens, bathrooms, baseboards, windows, or other high-priority spots)
How often do I need the service?
(One-time, weekly, biweekly, or monthly recurring cleanings)
Do I have any pets or special cleaning requirements?
(Pet hair, allergy concerns, green products, etc.)
What’s my budget or price range?
Having a ballpark idea helps the professional provide options within your means.
When would I like the service to be done?
(Preferred date, time of day, and scheduling flexibility)
By answering these questions beforehand, customers can make the most of their conversation and get a more accurate quote and service plan.