The Sycamore Foundation LLC

Serves Lexington, KY

35244

Hired 3 times

4 employees

9 years in business

Not yet available

4.9

This pro accepts payments via Cash, Check, and Zelle.

Next Service

Credentials

Background Check

Meredith Simpson
Completed on 8/1/2022

Introduction

The Sycamore Foundation LLC is a Water Restoration company that has been operating since 2016. There are dozens of water restoration companies in the Kentuckiana region who are vying for your business; so it is very important to highlight what we as a restoration service can offer you. Experience, Qualifications, Professionalism, Affordability and Reconstruction services. Please peruse our website to get a more in depth understanding of how we can serve you in your time of crisis. We offer discounts for senior citizens and veterans as well. If possible - please have pictures of the damage available and your insurance declaration page handy when you notify us. This will help expedite the mitigation process. It only takes 48 - 72 hrs for microbial growth (aka - Mold) to begin growing, so time is of the essence.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Pricing is primarily based on Xactimate standards.

What is your typical process for working with a new customer?

1. Introduction / Phone conference 2. Site Analysis / Consultations 3. Insurance Assessment 4. Estimate w/in 24hrs after Site Analysis 5. Follow Up

What education and/or training do you have that relates to your work?

- Applied Structural Drying (IICRC) - Health and Safety Certification (IICRC) - Carpet Repair & Installation (IICRC) - Applied Microbial Remediation (IICRC) - Carpet Cleaning (IICRC) - Applied Structural Drying (IICRC)

How did you get started doing this type of work?

First introduced during Hurricane Matthew back in 2016. I really enjoyed the prospect of helping people during their times of need.

What types of customers have you worked with?

Commercial and residential customers. Many of these customers were insureds.

Describe a recent project you are fond of. How long did it take?

Recently did a basement renovation job in Lexington, KY. It was completely covered with 3" of water due to a damaged sump pump. After 2 months it was transformed into a modern two bedroom with a game room. Pictures available on website.

What advice would you give a customer looking to hire a provider in your area of work?

Inquire into customer references and / or reviews, insurance verification, check for industry credentials, social media presence or a business domain.

What questions should customers think through before talking to professionals about their project?

1. Will we need to involve our insurance for the scope of work which needs to be performed? 2. Can this company provide reconstruction services as well if demolition is involved? 3. How long before the work can commence? 4. Does this contractor or business have insurance?