BC Services Tech Support

Serves Hoover, AL

35244

Hired 62 times

1 employee

4 years in business

$95/service call

4.9

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, and Square cash app.

Next Service

Hours

Sun Closed

Mon 9:00 am - 6:00 pm

Tues 9:00 am - 6:00 pm

Wed 9:00 am - 6:00 pm

Thurs 9:00 am - 6:00 pm

Fri 9:00 am - 6:00 pm

Sat 9:00 am - 6:00 pm

Credentials

Background Check

Brian Christopher Mcclard
Completed on 4/7/2023

Introduction

I am a professional PC Repair Technician at a major manufacturer in Birmingham, AL with 20 years of experience working on PCs, Printers, & other Tech. Your system is in good hands. I can troubleshoot & fix a variety of tech problems for you taking the frustration away of dealing with technology that won’t cooperate. There is a 30 day warranty for all of my work, if it’s still not fixed I’ll do it again for free within 30 days of date of completion of the job. Tech support & Troubleshooting for: ✅ PCs (laptops & desktops) ✅ Printers, ✅ LANs ✅ WiFi & Mesh WiFi ✅ Smart Cameras ✅ Security Systems ✅ Video Doorbells ✅ Home Theaters I provide solid quality work. No instant booking, please. I must be able to speak with you to determine the best possible solution for your issue. Some of my competitors are cheaper but I will make sure the job is done right the first time. I’m

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

I have prices that are comparable and competitive to computer/tech work from other more well known companies. I charge flat rates for everything. I don’t charge by the hour like other contractors.

What is your typical process for working with a new customer?

Once contacted I typically talk with the potential client about their issue over the phone or text message. If their problem is too complex explaining over the phone I will book an appointment to drive to their location with in a 30 minute drive distance to resolve their issue.

What education and/or training do you have that relates to your work?

I have 20+ years of working experience with computer equipment & technology. I also work on highly specialized, computer controlled measurement systems in a manufacturing plant in which I work with 3 different OEMs (original equipment manufacturers) on their systems. They are as follows: Mapvision, Zeiss, & 4D systems.

How did you get started doing this type of work?

I began building, repairing and upgrading my own PCs from when I was a teenager. Later I invested my time and money on helping friends, family, & others understand complex computer issues and fixing them.

What types of customers have you worked with?

I’ve worked with young adults up through older adults from ages 20 to 75. I generally work with older individuals with a difficulty understanding how to set up or repair computer systems & other tech in their homes.

Describe a recent project you are fond of. How long did it take?

I repaired a system that had classical issues of having failing hardware and BIOS corruption on the home-built gaming computer. This issue was fixed in only 35 minutes of time. I tested the RAM, graphics card, CPU, Monitor, HDMI cable and the power supply but everything turned out ok. Then checking all the cables from the power supplies and found that the CPU power cable from the PSU (power supply unit) was unplugged for an unknown reason. I plugged that in and fixed the issue of computer not starting.

What advice would you give a customer looking to hire a provider in your area of work?

Check to see if they have lot of experience in the area you are looking for. Has this person working on computers before? Has this person set up 5.1 or 7.2 Home Theater systems before? Do they know what old technology looks like in comparison with todays tech? Would they charge you upfront without looking at your problem and seeing it first hand to determine if the issue can be fixed or if the item is not fixable (ie, tv screens must be replaced or returned to factory for most repairs)

What questions should customers think through before talking to professionals about their project?

Is this problem difficult to fix? Are there parts can can be replaced or is the whole system junk? How much time will it take to repair or install? Consider what it takes to install, repair or troubleshoot your issue.