theITDGroup LLC

Serves Phoenix, AZ

35244

Hired 855 times

2 employees

16 years in business

$85

4.9

This pro accepts payments via Cash, Check, Credit card, Venmo, and Zelle.

Next Service

Hours

Sun 12:00 am - 11:59 pm

Mon 12:00 am - 11:59 pm

Tues 12:00 am - 11:59 pm

Wed 12:00 am - 11:59 pm

Thurs 12:00 am - 11:59 pm

Fri 12:00 am - 11:59 pm

Sat 12:00 am - 11:59 pm

Credentials

Background Check

Samuel Escochea
Completed on 4/28/2021

Introduction

We take the time to ensure your technology issue has been successfully resolved. We are a company that believes to assist you in getting the job done correctly and with the lowest possible cost to you the customer. I like helping people of all ages in learning new technology. It is fun to see how excited people can get in learning how computers work and how it can help in the everyday operation of our lives. I am available to work remotely and can bring down the price or I am available to work at your location or meet at your determined location.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing system is not complicated at all. We try to assist our customers by keeping our price affordable. We understand in today's economy that price does make a difference. We try to keep our price to a maximum of two hours for the normal day to day jobs. If the job is going to take a long time, we like to work the price out with our customers.

What is your typical process for working with a new customer?

The typical process for me working with a new customer is to first listen to what is happening with their technology issues. I know the problems that are described could be really difficult and frustrating at the time. I look at each situation and determine what the best action is for them. Although companies are in the business to make money, I look out for my customers and explain the cost of getting a repair completed versus purchasing a newer and faster system for the same amount. In some cases, it is not worth fixing the problem with the old system. My Customers come first.

What education and/or training do you have that relates to your work?

I have worked fixing thousands of laptops and desktops for a major fortune 6 company for over 21 years. I have successfully troubleshoot various hardware, software, and networking issues during this time.

How did you get started doing this type of work?

I enjoyed working with computers and decided to help others with my passion of technology.

What types of customers have you worked with?

The most common types of jobs that we perform are: virus removal, replace laptop screens, network problems and hardware and software diagnosis. We also fix IPhone screens.

What advice would you give a customer looking to hire a provider in your area of work?

If your looking for a trusting and honest company theITDGroup LLC is for you. We can educate you on most issues with software and fix any of your network, virus, hardware issues.

What questions should customers think through before talking to professionals about their project?

I hope that our customers realize that we truly care about their technology concerns. We work hard to make the process as seamless as possible communicating with them thru the process so there are no surprises.