Total PC (Business IT Services)

Serves Temecula, CA

35244

Hired 39 times

6 employees

20 years in business

Free service call

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 9:00 am - 12:00 pm

Tues 9:00 am - 12:00 pm

Wed 9:00 am - 12:00 pm

Thurs 9:00 am - 12:00 pm

Fri Closed

Sat Closed

Credentials

Background Check

Kevin Hammond
Completed on 2/24/2022

Introduction

Total PC is a trusted IT advisor to small businesses in Southern California. Total PC helps businesses use technology to increase profits by providing the following: · DAILY SUPPORT: Fixing problems as they occur · PROACTIVE MAINTENANCE: Addressing issues before the are problems · NETWORK MANAGEMENT: Maintaining the network to prevent issues · TRUSTED IT ADVISOR: Aligning your IT infrastructure with your future goals Total PC is dedicated to helping small business of all sizes and industries use I.T. to overcome their unique business challenges.

Q&A

What is your typical process for working with a new customer?

When working with a new customer we follow a simple path to help them use technology to increase profits. 1. We meet the customer at their place of business to provide a free consultation to evaluate their current I.T. setup. 2. We listen to the client explain their current I.T. pains and their future plans for the business. 3. We advise the customer how to alleviate their current issues, prevent further issues from developing and how to plan for future changes and growth in the business.

What types of customers have you worked with?

Total PC works with many types of small business in various industries. We have clients with 3 computers and no servers to clients with 50+ computers, multiple servers and different locations. Some of the types of businesses we are currently servicing are: · Accounting/Tax Services · Auto Service · Construction · Dental · Home Improvement · HVAC · Import/Export · Logistics · Manufacturing · Mortuary · Optometry · Restaurant · Retail

What advice would you give a customer looking to hire a provider in your area of work?

Experience is key. When a customer is hiring a provider in the I.T. industry they should ask if this company has practical experience in the I.T. field. Does the provider have professional experience in the I.T. industry or are they someone who has just expanded their computer hobby into a business? Also many times companies looking for I.T. companies will evaluate 3 things: quality, service and price. It is rare, if not impossible, to find a company that provides all 3. So we ask customers to ask themselves what they would sacrifice for their long term happiness? Quality? Service? Price?