What should the customer know about your pricing (e.g., discounts, fees)?
My pricing is simple and affordable. After we discuss your needs, I’ll give you a clear quote upfront—no surprises. I offer a 20% discount to first responders—just let me know when you contact me!
What is your typical process for working with a new customer?
My process is simple and hassle-free. First, we chat—usually through Thumbtack or a quick call—to figure out what you need, like a slow PC fix or Wi-Fi setup. I’ll give you a clear quote upfront based on your project. Then, we set a time— evenings or weekends work for me. For remote jobs, I’ll guide you to share your screen with TeamViewer QuickSupport—it’s easy, just a code to give me. I get to work, explain what I’m doing if you’re curious, and wrap up with a test to make sure it’s fixed.
What education and/or training do you have that relates to your work?
I bring over 20 years of hands-on IT experience, backed by top-notch certifications. I’m certified in CompTIA A+ for fixing computers and troubleshooting, CompTIA Server+ for setting up and managing servers, and Microsoft Azure Fundamentals for cloud solutions like Office 365. That means I’ve got the skills to handle everything from slow PCs to Wi-Fi setups and even mentor you through tech challenges. I’ve spent decades solving real-world problems—those certs just prove I know my stuff. You’re in good hands with me!
How did you get started doing this type of work?
I’ve been hooked on tech for over 20 years—it started with tinkering on my own PCs, figuring out how to make them faster and more reliable. That turned into a career fixing computers, setting up networks, and building servers for all kinds of businesses. I earned certs like CompTIA A+ and Server+ along the way, plus Microsoft Azure Fundamentals to keep up with the cloud. Now, with Godfather IT, I’m bringing that know-how to help folks like you—whether it’s a slow laptop or spotty Wi-Fi. It’s all about solving problems and guiding people through tech, just like I’ve done for decades!
What types of customers have you worked with?
I’ve worked with a wide mix over the years—home users needing quick PC or Wi-Fi fixes, small businesses wanting reliable tech setups, even bigger outfits like financial firms and health care offices. I’ve helped startups get their IT off the ground, families stream without lag, and pros keep their systems humming. From a chiropractor’s office to a global conference team, I’ve tackled it all—20+ years means I’ve seen every type of tech challenge. No matter who you are, I’ve got the experience to make your tech work for you!
Describe a recent project you are fond of. How long did it take?
One project I loved was setting up a home office for a remote worker—her PC was sluggish, and her Wi-Fi dropped during Zoom calls. I remotely cleaned up her computer—tossed out junk, updated drivers—and optimized her network with a quick router tweak. She went from frustrated to thrilled, saying it felt like a new setup. Took about two hours total, split between troubleshooting and testing. I’m proud of it because it was a simple fix that made her workday way better—proof small changes can go a long way!
What advice would you give a customer looking to hire a provider in your area of work?
Look for someone with real experience—not just promises. Check their background—years in the game and certs like CompTIA or Azure mean they’ve got skills, not just talk. Don’t be shy to ask about their process—good pros explain what they’ll do without jargon. Read reviews to see how they treat people, and pick someone who listens—your tech’s unique, so cookie-cutter fixes won’t cut it. With me, you get 20+ years of know-how and a straight answer—find that, and you’re golden!
What questions should customers think through before talking to professionals about their project?
Before you chat with a pro, ask yourself: What’s the main problem—slow PC, bad Wi-Fi, something else? How urgent is it—days or hours? What’s your setup like—Windows or Mac, home or office? Think about what you’ve tried—reboots, updates—so we don’t redo steps. And decide what you want fixed versus learned—do you just need it done, or do you want to understand it too? Jot those down—it’ll make our talk quick and get you the right fix fast. I’m here to guide you either way!