OneClick Technologies LLC

Serves Billings, MT

35244

Hired 214 times

4 employees

13 years in business

Not yet available

4.9

This pro accepts payments via Check, Credit card, PayPal, and Stripe.

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Credentials

Background Check

Shubham Sinha
Completed on 4/7/2023

Introduction

We are a dedicated team who goes the extra mile to provide you with the best service one can get. Our technicians are well-equipped with the advanced technologies required in fixing your issues. We have a decade’s worth of excellent expertise and experience therefore we understand the computers and their problems better and offer the ultimate solution to fix your issues once and for all and at the least time possible. We support all major operating systems namely, Windows, Mac, Android, Chromebooks etc. .Our services are hassle-free and provided via remote so you can utilize our services in the comfort of your home. We offer free diagnosis for the month, so don’t waste any more time and get in touch with our experts. Remote Services We Offer :: # INSTALL: Installation of software like windows updates, Mac Updates, anti virus, MS office, etc. # SET UP: Setting up windows, Mac, outlook, MS office, printers, routers, GPS devices, smart home devices etc. # PROTECT: data privacy, networking and anti virus security, secure online/browser activities, etc. # SUPPORT/REPAIR: Optimization and regular tune up and updates to keep your devices up to date and at it’s best performance, step by step instructions with any difficulties pertaining to a new program or the work around of any new or unfamiliar devices/programs, anti virus security not updating, printer not printing, some features not responding on your devices, etc.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We provide flexible service plans ranging from a one time fix to yearly subscriptions. Please ask your technician for discount schemes.

What is your typical process for working with a new customer?

We make sure we understand the issue and diagnose the issue thoroughly and offer the best solution. We also ensure our customers data are backed up before starting our work to avoid any data loss.

What education and/or training do you have that relates to your work?

We are well trained and have 10+ years of experience in managing IT services for home users and small businesses.

How did you get started doing this type of work?

It started as a job then it grew as a passion and now that we have accumulated more than a decade's experience & expertise we want to provide the best service we can in this competitive and never sleeping IT World.

What types of customers have you worked with?

We have worked with all types of customers including customers with disabilities via relay calls. We are happy to serve one and all. Our goal is to provide the best experience to our customers while resolving their issues.

Describe a recent project you are fond of. How long did it take?

I had the privileged to work with an elderly lady. At 80 years, she had to undergo a surgery and by the time she recovered she realized she no longer remembered the password to her computer. All the troubleshooting steps which she patiently followed led nowhere so we were left with the last option to reset her computer to its factory settings. She confirmed she didn’t have any data she needed to save on her Pc. After about 2hrs of loading and waiting for the Windows process, we were able to start her computer back up. We set all things in place for her. She was very happy with the outcome. She now calls us once a month for a free routine check-up on her computer that came with her 1-year subscription.

What advice would you give a customer looking to hire a provider in your area of work?

It's important to look for someone who understands your issues and communicates clearly with expertise. Sometimes, it can take weeks and the issues can remain unresolved due to lack of understanding or miscommunication.

What questions should customers think through before talking to professionals about their project?

It is important to be clear with your requirements and convey the message clearly to the professionals.