NerdsToGo - Plano, TX

Serves Garland, TX

35244

Hired 11 times

10 employees

21 years in business

$45

4.5

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun Closed
Mon 9:00 am - 5:00 pm
Tues 9:00 am - 5:00 pm
Wed 5:00 am - 5:00 pm
Thurs 9:00 am - 5:00 pm
Fri 10:00 am - 5:00 pm
Sat Closed

Credentials

Background Check

Christopher Trevino 
Completed on 11/1/2024 

Show More

Introduction

At NerdsToGo, we’re not just here to fix your tech problems; we’re here to be your go-to partner in keeping your business tech running smoothly and securely. Our Plano team is filled with experts who genuinely care about solving issues quickly and keeping them from happening again. Plus, our location is fully secure with 24/7 surveillance, so you know your devices are in good hands. We get that every business has unique needs, so we offer both quick fixes when things go wrong and long-term IT solutions that fit your goals. When you hire us, you’re getting a team that’s as committed to your success as you are. Friendly, professional, and always here to help—that’s NerdsToGo.

Show More

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

unfold fold
At NerdsToGo, we keep our pricing simple and fair. Whether you need a one-time fix or ongoing support, we’ll work with your budget. We also run seasonal discounts and offer special rates if you’re looking for a long-term plan. No surprises, no hidden fees—just honest pricing and reliable service you can count on.

What is your typical process for working with a new customer?

unfold fold
When you come to NerdsToGo, we start with a friendly chat to understand your tech needs and any issues you’re facing. Next, we’ll assess the situation and walk you through our recommendations, explaining everything in clear terms—no confusing jargon. Once you’re comfortable with the plan, we get to work, keeping you updated every step of the way. Our goal is to make sure you feel informed, supported, and confident in your tech solutions from start to finish.

What education and/or training do you have that relates to your work?

unfold fold
Our team at NerdsToGo is packed with certified tech experts who bring years of hands-on experience and specialized training in IT and computer repair. We have certifications in areas like networking, cybersecurity, and hardware diagnostics, and we stay updated on the latest tech trends and best practices. This combination of real-world experience and continuous learning means you get top-notch service from people who know their stuff.

How did you get started doing this type of work?

unfold fold
We got into this line of work because we’re passionate about helping people make the most of their technology. Many of us started as the go-to tech fixers for family and friends, and it just grew from there! Over time, we turned that passion into a career, with the goal of making tech support accessible, friendly, and reliable for everyone. At NerdsToGo, we love using our skills to solve problems and help businesses run smoothly.

What types of customers have you worked with?

unfold fold
At NerdsToGo, we’ve worked with all kinds of customers, from small business owners and busy professionals to local families who just need their tech working right. We support a variety of industries, including healthcare, retail, real estate, and finance—anyone who relies on technology to keep their business running smoothly. Whether it’s a quick computer fix or ongoing IT support, we’re here to help everyone feel confident in their tech.

Describe a recent project you are fond of. How long did it take?

unfold fold
One recent project we’re really proud of involved a local small business that was struggling with outdated hardware and a lack of proper security measures. We worked closely with them to assess their needs, recommending upgrades to their systems and implementing new cybersecurity protocols. The whole process took about a week, from the initial consultation to the final setup. It was rewarding to see how much smoother their operations became and how relieved they were to have stronger security in place. Knowing we made a positive impact on their business was a great feeling!

What advice would you give a customer looking to hire a provider in your area of work?

unfold fold
If you’re looking to hire a tech provider, my biggest advice is to find someone who prioritizes communication and transparency. Make sure they take the time to understand your specific needs and explain their solutions clearly. Look for reviews or testimonials from previous customers—these can give you a good sense of their reliability and customer service. Finally, consider a provider that offers ongoing support, not just one-time fixes, so you can feel confident that they’ll be there for you in the long run. Trust is key in this business!

What questions should customers think through before talking to professionals about their project?

unfold fold
Before reaching out to professionals about your project, it’s helpful to think through a few key questions: What specific issues are you facing? Be clear about the problems you need solved or improvements you want to make. What are your goals? Consider what you want to achieve—better security, faster computers, or improved tech support. What’s your budget? Having a ballpark figure in mind can help guide the conversation and ensure you get the best value for your needs. What’s your timeline? Think about when you need the work done and if there are any critical deadlines to meet. Do you have any previous experience with tech support? Reflect on what worked well and what didn’t in past experiences, so you can communicate that to your provider. Taking some time to answer these questions can lead to a more productive discussion and help ensure you get the solutions you need!

Favorites

Here is a brief description text of the drawer.