Secret Simple Computer Repair

Serves Round Rock, TX

35244

Hired 636 times

1 employee

18 years in business

$50

4.9

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, and Venmo.

Next Service

Hours

Sun 2:00 pm - 8:00 pm

Mon 11:00 am - 6:00 pm

Tues 11:00 am - 6:00 pm

Wed 11:00 am - 6:00 pm

Thurs 11:00 am - 6:00 pm

Fri 11:00 am - 5:00 pm

Sat Closed

Credentials

Background Check

Shane Anciso
Completed on 5/3/2021

Introduction

I focus on excellence in every repair of slow computers as I cast the demons out of most Macs and Windows PCs sameday. I respond within a timely fashion, doing what I say I am going to do, with over a decade of documentation, 1000+ happy clients, 1500+hrs of tech knowledge, and the power of my list of contacts. Helping people overcome their technology problems and how that effects every area of their lives for the better is my passion that keeps me going daily. :)

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Flat rate based on years of experience, most of the time starting at $75, and rarely by the hour.

What is your typical process for working with a new customer?

Phone call, text the address, confirm appointment, meet client, work around pets, children, environment, parking, and guests. Usually resolve issues onsite in less then 4hours, on average 2hrs.

What education and/or training do you have that relates to your work?

Years of training hands on since 1999 working on neighbors' computers. Training as a Identity Theft risk management specialist. Worked over a year hands on with remote support agencies on troubleshooting tech related issues for several states for over a year.

How did you get started doing this type of work?

My uncle who works at Texas Instruments was my first mentor. Therafter I met a financial planner that set me on the path of starting my own business.

What types of customers have you worked with?

Baby boomers. Business Owners. Startups. The Elderly. Hippies. Work at home moms and dads. Insurance Professionals. Realtors Marketers Giant automated homes of the rich and fabulous of Hill Country, Retired widows on a budget, The lost and hopeless college student on a budget, Company CEOs of big companies downtown, Country music stars, Oil import and export companies, Medical facilities, and that one gal whose smile made my world stop. O_o

Describe a recent project you are fond of. How long did it take?

In less then 90mins helped a client with her Mac, resolving all of her ongoing Apple ID, email, El Capitain upgrade related issues that over 4 hours at the Mac store could not resolve. She almost cried in happiness when in less then 20 minutes I helped her recover, change, and get back into her primary email account. :')

What advice would you give a customer looking to hire a provider in your area of work?

Do not assume they know how to fix your issue. Assume nothing, make sure you take the time to detail your issue as much as possible.

What questions should customers think through before talking to professionals about their project?

How long have you been working with computers? Will you or one of your employees be working on my computer? Do you have any online reviews or testimonials I can look at? Do you love what you do?