Bones K-9 LLC

Serves Clifton, NJ

35244

Hired 148 times

2 employees

12 years in business

Not yet available

4.9

This pro accepts payments via Cash, Venmo, and Zelle.

Next Service

Hours

Sun 1:00 am - 11:59 pm

Mon 5:00 am - 11:59 pm

Tues 5:00 am - 11:59 pm

Wed 5:00 am - 11:59 pm

Thurs 5:00 am - 11:59 pm

Fri 5:00 am - 11:59 pm

Sat 5:00 am - 11:59 pm

Credentials

Background Check

Karen Olivera
Completed on 9/20/2021

Introduction

Welcome to Bones K-9, where your pet's happiness and safety are our top priorities. I am Roger Martinez, the proud owner and founder of Bones K-9 LLC, a fully bonded and insured pet care service with over three decades of experience in professional dog walking and training. Assisting me is my dedicated wife Karen, who not only manages our business but also actively participates in fieldwork. At Bones K-9, our clients are more than just customers; they are family. Our exceptional service stands out through my personal commitment to ensuring that your furry companion receives exclusive attention during their time with us. We take pride in offering unparalleled individualized care that every dog deserves. With a foundation of honesty, compassion, and reliability, we promise to treat your beloved pet as if they were one of our own pack members. At Bones K-9, we don't just uphold our word; we stand proudly in front of our dogs to ensure their well-being. Look no further for superior pet care – trust us at Bones K-9 to provide your furry friend with the exceptional attention and love they deserve.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

"Our pricing in the dog business reflects our commitment to providing top-quality care and services for your beloved pets. We offer competitive rates that are based on factors such as the type of service requested, duration of care, special requirements, and the level of personal attention given to each furry friend. Our goal is to ensure that our pricing is fair and reflective of the exceptional care and expertise we provide. We are dedicated to transparency and welcome any questions or inquiries about our pricing structure so that you can feel confident in choosing us for your pet's needs."

What is your typical process for working with a new customer?

When working with a new customer, the typical process involves initial contact where the customer reaches out, followed by assessing their needs and establishing clear communication to understand their expectations. A proposal or quotation is then provided outlining pricing and details, leading to the formalization of terms through an agreement or contract. The onboarding process ensues to gather necessary information, after which services are delivered or products fulfilled as agreed upon. Subsequently, feedback is sought from the customer for improvement and addressing any concerns, while maintaining regular communication to build a strong relationship for potential future opportunities.

How did you get started doing this type of work?

I transitioned into the pet care industry after working as a Dental Assistant/Tech, a role I was deeply passionate about. When the COVID-19 pandemic necessitated putting my career on hold, I made the challenging decision to embark on a new path alongside my husband by founding Bones K-9. Reflecting back almost four years later, I can confidently say that this transition has proven to be one of the best decisions I've ever made.

What types of customers have you worked with?

In dog services, professionals typically work with a diverse range of customers, including: 1. Pet owners seeking grooming services for their dogs. 2. Dog trainers working with clients to train and modify behaviors in their pets. 3. Veterinarians providing medical care and advice to dog owners. 4. Dog walkers or pet sitters who offer services to busy pet owners. 5. Dog daycare centers catering to pet owners looking for daytime care for their dogs. 6. Rescue organizations helping potential adopters find the right match for their lifestyle. These are just a few examples of the types of customers that professionals in dog services may work with. Each customer has unique needs and expectations when it comes to caring for their beloved pets, and professionals in the industry strive to provide excellent service tailored to each individual client.

Describe a recent project you are fond of. How long did it take?

Assisting an 8-month-old puppy in overcoming separation anxiety proved to be successful within a brief period of 3-4 days, showcasing notable progress. The positive response observed in the puppy's behavior is indicative of effective intervention strategies. Continued consistency and support are recommended to maintain this positive trajectory.

What advice would you give a customer looking to hire a provider in your area of work?

When hiring a provider in any field, it's important to define your needs, research reputable providers with positive reviews, check credentials and experience, establish clear communication, understand pricing and terms of agreement, ask questions to clarify any doubts, and trust your instincts if something feels off. By following these steps, customers can make informed decisions when selecting a provider for their specific needs.

What questions should customers think through before talking to professionals about their project?

Before discussing a project with professionals, customers should consider key questions such as project goals, budget, timeline, level of involvement, specific requirements, professional expertise needed, and any clarifying questions about the process. By thinking through these aspects in advance, customers can effectively communicate their needs and expectations to professionals for a successful collaboration.