What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is competitive, transparent, and always discussed upfront. We offer free on-site estimates, and there are no hidden fees — what we quote is what you pay. For larger projects or multiple repairs, we’re happy to offer bundled discounts. We also accept Zelle, card payments, and other convenient methods to make the process easy for you.
What is your typical process for working with a new customer?
We start by listening to your needs. Once you contact us, we schedule a free on-site visit to assess the issue and provide a written estimate — no obligations. If approved, we schedule the repair at your convenience, show up on time, and complete the work efficiently and cleanly. You’ll be informed every step of the way.
What education and/or training do you have that relates to your work?
Our team has over a decade of hands-on experience in window and door repair, with specialized training in insulated glass replacement, sliding door systems, screen framing, and weatherproofing. We follow Florida building code standards and constantly stay updated with the latest materials and repair techniques to deliver long-lasting results.
How did you get started doing this type of work?
We started with a mission: to fix what others said couldn’t be fixed — saving homeowners thousands in unnecessary replacements. Over time, word of mouth grew, and we built a business focused on trust, quality, and solutions that actually work.
What types of customers have you worked with?
We’ve worked with homeowners, landlords, property managers, realtors, and small businesses — from luxury condos to older single-family homes. Whether it’s fixing a jammed sliding door or replacing foggy glass panels, we tailor our service to each customer’s needs and budget.
Describe a recent project you are fond of. How long did it take?
One of our favorite jobs was restoring a 20-year-old patio door for a family in Boca Raton. The door wouldn’t open and the rollers were shot. Within 3 hours, we replaced the track, installed new rollers, and adjusted everything to glide like new — saving them from a costly full-door replacement. The customer was thrilled.
What advice would you give a customer looking to hire a provider in your area of work?
Always ask if repair is possible before replacing. Many companies push for full replacements because it’s more profitable, but in many cases, repairs are faster, cheaper, and just as effective. Make sure the provider gives you a clear estimate and explains the process. Transparency matters.
What questions should customers think through before talking to professionals about their project?
Think about the symptoms first: Is your door hard to open? Is the glass foggy? Are you feeling drafts or leaks around your windows? Also consider if you’re looking for a full upgrade or just need a fix. The more detail you share, the better we can tailor our solution and save you time and money.