Wallaby Windows

Serves Cary, NC

35244

Hired 8 times

3 employees

3 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Credentials

Background Check

Ashley Selzer
Completed on 5/25/2023

Introduction

We're offering 5% off your first order for all ThumbTack customers! Here at Wallaby Windows, we are passionate about Windows and Doors. We work closely with our customers to provide premium products and solutions along with superb customer service. Our extensive product range offers both homeowners and contractors options that meet the needs to satisfy energy-efficiency, sound control, security, and protection from extreme weather conditions. The Wallaby team of experts provide first class service in the installation of your new replacement windows, and we take pride in cleaning up after ourselves and deliver white-glove service because it's what we would expect if we were the customer. All of our window products carry a limited lifetime warranty, giving you peace of mind that you are buying the best in both product and installation. As well as adding beauty and style to your home, our windows are highly secure, energy-efficient, and virtually maintenance free.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We offer a 5% discount to ThumbTack customers! Our in-home consultation is concise and offers a complete quote for your review! Our windows are AAMA Gold certified, and all of our products are Energy Star rated!

What is your typical process for working with a new customer?

We are mindful of the customer's home and time. Once we have come out to measure and inspect the job we will offer our quote and assign you a project manager who will help you through the entire process. Big or little, every job matters to our team!

What education and/or training do you have that relates to your work?

We offer educational videos via email to customers through each step of the process. Our installers are all certified and hand selected!

How did you get started doing this type of work?

We have been in home improvement and beautification our whole lives. Replacement windows and doors is a space we believe needs better options for quality customer service and more attention to detail.

What types of customers have you worked with?

Homeowners of all types- we have several solutions to fit most budgets!

Describe a recent project you are fond of. How long did it take?

We helped a senior couple improve the comfort of their indoor space and their energy efficiency by replacing over a dozen windows and their doors, officially making this their forever home!

What advice would you give a customer looking to hire a provider in your area of work?

Make sure they make you feel comfortable and heard through the sales process. Buying replacement windows and doors can be a big investment and it is important that you don't feel bullied or rushed through the decision. Watch for NFRC ratings (their are conducted by a neutral third party) as well as AAMA Gold certifications and Energy Star ratings!

What questions should customers think through before talking to professionals about their project?

How long will you be in your home, what is your timeline and what is a realistic budget for the project. Once you have an understanding of these questions, we can help get you a solution more quickly!