Preferred Home Services CHS

Serves Summerville, SC

35244

Hired 36 times

150 employees

11 years in business

$60/service call

4.5

This pro accepts payments via Check and Credit card.

Next Service

Hours

Sun Closed

Mon 7:00 am - 8:00 pm

Tues 7:00 am - 8:00 pm

Wed 7:00 am - 8:00 pm

Thurs 7:00 am - 8:00 pm

Fri 7:00 am - 8:00 pm

Sat Closed

Credentials

License

License Holder: Meghan Mcgaha
License Type: Contractor - Commercial: Mechanical - Electrical (SC)
License number: #M112954
License verified on 4/9/2024
Valid through 10/31/2025
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Background Check

Meghan Mcgaha
Completed on 2/22/2024

Introduction

We know that when you have to call a plumber, electrician or heating & A/C company, it isn't normally the best start to the day. With that, our goal is to make the entire experience positive from our exceptional customer service team answering our phones to our professional service technicians taking care of your issue. We offer upfront pricing, 100% satisfaction guarantee and always respect you and your property. Our team stands on the heritage of four generations of industry leadership earning the trust of our customers where one call can solve your home service needs.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our company has standard pricing for jobs and not based on an hourly rate. We offer upfront pricing so you know the exact cost before agreeing to the work. We do offer discounts so always ask our customer service representatives and/or technicians if anything is available to save money.

What is your typical process for working with a new customer?

Our customer service representative gathers information in order to send the appropriate technician to the site based on the availability of our schedule and the new customers schedule. We then send an appointment time confirmation and also a confirmation once the technician is on the way to the home. After the technician diagnoses the issue, they will discuss in detail options for repair along with price. If the repair is approved we most often can complete on site unless a part needs to be ordered.

What education and/or training do you have that relates to your work?

All technicians are fully licensed and insured. They also complete ongoing training throughout the year.

How did you get started doing this type of work?

The owner grew up in a family of plumbers. electricians, and HVAC technicians. He's a 4the generation plumber following in the footsteps of his family.

What types of customers have you worked with?

We specialize in residential homeowners, but also perform specific commercial work.

What advice would you give a customer looking to hire a provider in your area of work?

It's always wise to get more than one quote when it comes to a large repair or installation. You should also feel comfortable with and trust the company you choose. Reading reviews help with the process.

What questions should customers think through before talking to professionals about their project?

It's helpful to come prepared with a timeline for anticipated completion and a general budget. Customers should also discuss anything that is important to them directly to create a happy, satisfied experience.