Steam King Carpet Care

Serves Tonawanda, NY

35244

Hired 54 times

4 employees

14 years in business

Not yet available

4.5

This pro accepts payments via Cash, Check, Credit card, and Square cash app.

Next Service

Hours

Sun 6:00 am - 11:00 pm
Mon 6:00 am - 11:00 pm
Tues 6:00 am - 11:00 pm
Wed 6:00 am - 11:00 pm
Thurs 6:00 am - 11:00 pm
Fri 6:00 am - 11:00 pm
Sat 6:00 am - 11:00 pm

Credentials

Background Check

Samantha Hegwood 
Completed on 12/13/2024 

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Introduction

Steam King offers Residential & Commercial Carpet Cleaning to all of Erie & Niagara Counties. All of our technicians are IICRC Certified, professional & courteous. With state of the art equiptment and a wealth of industry knowledge, we are prepared to make you a customer for life. Online Booking available at Steamkingny.com.

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Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

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We have straight forward pricing. Any area that has a separate name such as living room, dining, room, bedroom, hallway, stairway, etc. is charges as a "room". Any "room" over 180 sq ft is charged as 2 "rooms". Heavily soiled "rooms" may be subject to a $10 up-charge per "room". Additional services such as stain removal, carpet stretching, carpet protection, odor removal & disinfectant may be suggested prior to cleaning. These additional services carry fees which would be discussed by technician during initial walk-through.

What is your typical process for working with a new customer?

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We always begin with showing up on time with a smile and a handshake. Afterwards we would begin with a pre-inspection. Our technician will walk through the home and discuss areas of concern and identify carpet fiber type. We begin the cleaning process with a deep vacuuming including edges of baseboards. After Vacuuming we pre-condition carpets and gently agitate conditioner into carpet fibers. Once conditioner has set for 5 minutes, we use a very powerful truck mounted hot water extractor to flush conditioner from carpet fibers leaving them fresh and clean.

What education and/or training do you have that relates to your work?

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All of our Technicians receive ongoing training and certification through IICRC.

How did you get started doing this type of work?

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My father owned and operated a carpet cleaning business in Pasadena, CA for over 35 years. I began as an unwilling participant and have grown to love what i do.

What types of customers have you worked with?

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Residential & Commercial. Everything from pet stains to crime scene clean up.

Describe a recent project you are fond of. How long did it take?

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We cleaned a 1 room apartment for an elderly man that was shut-in for MANY years. When arriving to the location and entering the room, we were stunned to say the least. Unfortunately we didn't get any before and after pictures but the transformation was INCREDIBLE! His daughter thanked us over and over again but the smile on the older gentleman's face and the look in his eyes as he sat down on his chair meant everything!

What advice would you give a customer looking to hire a provider in your area of work?

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Consider Price vs Cost. When companies give low prices, it can compromise their ability to dedicate the time and attention needed to deliver optimal results. High quality service is rarely cheap and cheap service is usually not high quality.

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