Grout Doctor

Serves Sandy, UT

35244

Hired 58 times

4 employees

33 years in business

Not yet available

4.7

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun 8:00 am - 7:00 pm

Mon 8:00 am - 7:00 pm

Tues 8:00 am - 7:00 pm

Wed 8:00 am - 7:00 pm

Thurs 8:00 am - 7:00 pm

Fri 8:00 am - 7:00 pm

Sat 8:00 am - 7:00 pm

Credentials

Background Check

Randy James
Completed on 6/16/2021

Introduction

The Grout Doctor® specializes in grout, tile, and stone care. While tile is a non-porous material, the grout between the tiles absorbs everyday spills and dirt, almost like a sponge. If not cared for, over time your grout will wear away, discolor, or become damaged. The Grout Doctor© provides an alternative to replacing existing tile and grout with our restoration procedures. Our procedures are designed to renew, restore, and protect your tile, stone, and grout to its original beauty or we can dramatically change the look entirely! Restoration is less expensive, can often be completed in one day, and we believe it is just good “green” karma. We want you to love your tile and stone areas every day, not just the day they were installed! We have more tools and the expertise to use them to restore virtually every tile, stone and grout surface without any associated damage. We can cure grout, caulk, stone and tile problems others have given up on. The visible results. People exclaim, "It looks like I got a whole new (shower, floor)!"

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Since we are in the restoration business, every job is slightly different. Normally I will give people a price range but will need to see the job to give a firm estimate. Variables include: how dirty the grout is (and the the source), the integrity of the existing grout, whether there are any structural issues that create additional work, whether there are any broken or loose tiles and how large the tiles are. If there aren't a lot of unusual variables, I can get pretty close without actually seeing it, but I will never guarantee a price until I have physically seen the project.

What is your typical process for working with a new customer?

Customer can reach me by phone, text or email. I will set up a time to come give a quote. Quote will be firm unless there are underlying structural issues that can't be assessed from a visual inspection. I try to explain in detail the process we use so the customer is fully aware of what we can and can't do.

What education and/or training do you have that relates to your work?

have done several stone care workshops as well as 4 years of working on marble, travertine, limestone, granite and Quartz. We are always experimenting with new tools and techniques that will improve our productivity or the longevity of the work done.

How did you get started doing this type of work?

I had an ugly shower and had tried unsuccessfully to get it to look good. When I found our that there was actually somebody who specialized in it, I bought the business.

What types of customers have you worked with?

Shower and tub surrounds that are midewy or the grout is slowly disintegrating. Kitchen floors that have had stains accumulate in the grout over the years and can't be cleaned completely anymore. Stone that has been damaged through routine or unusual abrasion or cleaned with corrosive chemicals.

Describe a recent project you are fond of. How long did it take?

We cleaned a floor that had some sort of sealer on top. The floor was pretty dark and when we stripped the sealer off, even we were amazed with the variation in colors that were in the floor. The customer didn't even remember what it was like before.

What advice would you give a customer looking to hire a provider in your area of work?

If the provider offers a free in-home estimate (we do), take advantage of it and ask a lot of questions. Often people have various options for various costs. You will better be able to decide what's best for you after you have had a face-to-face conversation.

What questions should customers think through before talking to professionals about their project?

I wish customers knew more what was possible. I am sure there are a lot of people who just tear out their tile and start over or put in an "insert" when they could have spent a lot less money and been equally satisfied. The biggest secret to stopping mildew is to make sure your bathroom dries fast after using it.