Floor Coverings International of South Alabama

Serves Daphne, AL

35244

Hired 8 times

2 employees

3 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun 9:00 am - 6:00 pm

Mon 9:00 am - 6:00 pm

Tues 9:00 am - 6:00 pm

Wed 9:00 am - 6:00 pm

Thurs 9:00 am - 6:00 pm

Fri 9:00 am - 6:00 pm

Sat 10:00 am - 3:00 pm

Credentials

Background Check

Joseph Luebker
Completed on 10/18/2022

Introduction

We are a family owned and operated flooring business serving all of Baldwin County, Alabama. We focus on our energy on customer service and are mainly a referral based business. We would love the opportunity to help you with your flooring project!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We give upfront project pricing. The price of a project will only change if there is significant unforeseen issues with the subfloor which sometimes can't be determined until the existing flooring is removed.

What is your typical process for working with a new customer?

Typically we start the process with a phone conversation to understand our customer's needs. From there we schedule time for a consultation (free) where we measure the areas and bring 3000+ samples in our mobile showroom to the customer's residence. If we are able to agree on a solution, budget, and product that meets their needs we order the product. Once the product arrives we schedule the professional installation. We don't collect a final payment until the customer is completely satisfied with their new floors.

How did you get started doing this type of work?

We wanted to start a local business in the home services area where we could help others in our area. Floor Coverings International is a great company with wonderful support and training which is what led us to opening our flooring store.

What types of customers have you worked with?

We love to work with all customers that need help with a flooring project. We work both with residential and commercial customers.

What questions should customers think through before talking to professionals about their project?

- Budget for the flooring project. - What they want to do for the flooring trim. Baseboards, quarter round, shoe molding, and if they possibly want to reuse the existing flooring trim. - What types of floors and colors they are wanting for their space.