Floor Coverings International NW Central Orlando

Serves Altamonte Springs, FL

35244

Hired 58 times

6 employees

22 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

Next Service

Hours

Sun Closed

Mon 9:00 am - 6:00 pm

Tues 9:00 am - 6:00 pm

Wed 9:00 am - 6:00 pm

Thurs 9:00 am - 6:00 pm

Fri 9:00 am - 6:00 pm

Sat 9:00 am - 4:00 pm

Credentials

Background Check

Jason Barana
Completed on 4/19/2022

Introduction

At Floor Coverings International Our customers have rated us #1 in satisfaction in the flooring industry because of the solutions and value we offer. We are flooring experts – it’s all we do. And by bringing our service into your home and doing a thorough inspection, we can create a solution that we will stand behind – both the product and the installation. Most stores won’t take the time to come to you and present choices that work with your décor, and where you can really see what works in your home.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Many will simply put a price on the back of their business card or give you a “ballpark” figure or estimate that will give a false sense of what your project really entails. Unfortunately, you won’t find out about any changes or add-ons until they start the project and you are stuck in a position that leaves you with little choice but to pay more than you agreed to. We will be giving you a down to the penny proposal, with detail that will enable you to feel confident your job will be done right.

What is your typical process for working with a new customer?

We offer a custom in-home consultation. We will arrive to your property in our mobile showroom which holds over 3000 flooring samples. All consultations are free and you are not obligated to buy.

What education and/or training do you have that relates to your work?

From product knowledge and installation to customer service – no part of our business goes untrained! In fact we have over 200 hours of training BEFORE we ever meet our first customer! Everything has changed – from manufacturing technology to carpet treatments, click and lock, float, nail, glue – installation processes – everything is different these days, which means we are always in training.

How did you get started doing this type of work?

Floor Coverings International is a franchise, each location is independently owned and operated.

What types of customers have you worked with?

We have worked with many different types of customers from small residential to big commercial builds.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure the professional you hire carry the right insurances. What this means for you is that when they are in your home – they are responsible – not you and not your homeowner’s insurance.

What questions should customers think through before talking to professionals about their project?

1. What is it that you are looking to accomplish? 2. What is it about your existing flooring that makes you want to replace it? 3. Which type of new flooring are you interested in?