Artisanal Concrete Resurfacing Overlays

Serves Coral Gables, FL

35244

Hired 1 time

1 employee

32 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, Square cash app, Venmo, and Zelle.

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Credentials

Background Check

Matthew Criscuolo
Completed on 10/23/2024

Introduction

We offer DECORATIVE CONCRETE RESURFACING (often referred to as stamped concrete) We specialize in DECORATIVE ARTISANAL RESURFACING of old Chattahoochee, recoloring your tired overlays, recoloring of stamped concrete, and we RESURFACE any/all concrete surfaces on walkways, patios, driveways, we also resurrect and refresh your old tired, brick pavers by pressure washing and resealing them with very competitive pricing, and much more. We treat your home like it’s ours. We respect your time and value your business. We show up on time, give fair pricing, answer texts/calls within seconds and do the job right the first time with strong work ethic and years of experience. Customer service and satisfaction is paramount to us. Hablamos Español.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing tends to be in the mid range. We are not looking to make a “home run“ on any particular job. But we need to charge a certain amount in order to purchase premium materials, and we have taken years to get the best and most talented installers and we need to compensate them properly so that they do a great job which makes all parties happy. You get what you pay for, but you won’t be paying for our rent and other overhead because we do not have a “brick and mortar location” and all the expenses that come with that that ultimately you, the customer, ends up paying for.

What is your typical process for working with a new customer?

Typically, the process is that we have a quick 1-2 minute conversation on the phone or through text, we visit the home take some measurements, take some photographs and videos and then send a digitization of what your project can look like so you can visualize how beautiful it can look with some AI digitization. We then send an email with our W9, insurance certificate indemnifying you, Sunbiz certification, a PDF of the service agreement, which has the estimate amount and also clearly outlines the entire process in great detail of what we intend to do and how long it takes. It will be very clear and concise, and you will have everything you need to make a confident decision.

What education and/or training do you have that relates to your work?

What we do is artisanal. It requires a nuance, a good eye, good technique, an understanding of artistic principles and knowing what is too busy and what is understated. To make something simple look interesting, and elegant is really the challenge and that requires talent and understanding of artistic principles. We are not just Mechanics and technicians , we are artists

How did you get started doing this type of work?

I got started doing this type of work because I hired some guys to do this artificial decorative overlay around my pool deck and driveway on my homes. I loved it so much that I knew I could make other clients really happy as I know from personal experience, how great it is to transform an ugly old Concrete surface to a handmade work of art that you can really enjoy for years, and it has value to the home as well.

What types of customers have you worked with?

We have worked with apartment complexes, holm flippers, real estate, agents, residential homeowners, commercial landlords. Any residential or commercial client that has pool decks, walkways, patios, driveways, etc.

Describe a recent project you are fond of. How long did it take?

Recently, we resurfaced an old Chattahoochee pool deck. We do this a lot, and we are experts at it. We can advise you properly on what you can and can’t do, but you will be thrilled with the makeover. We can make your pool deck look like the Bellagio at a super affordable price, but most importantly you will love the way it looks and feels.

What advice would you give a customer looking to hire a provider in your area of work?

We are insured and have many five star positive reviews online. We can provide references. We will almost always answer our phones, we hold your hand through every step of the process, we don’t disappear when the job is done. If you experience any issues whatsoever, we will be there right away to fix it Because our reputation is very important and we’d like to treat our customers the way we want to be treated. We offer a five star excellent brand of customer service which sometimes is lacking in Florida and we are very proud of it

What questions should customers think through before talking to professionals about their project?

In this concrete resurfacing business, there are lots of guys out there who do not respect your business and your time. They are looking to make a quick dollar. They will cut corners, using inferior products, and in many cases they won’t even be able to articulate all of the important details that you need to understand about this type of project because often there are language barriers. You will not experience that with us. We understand the importance of excellent customer service, utilizing the best methods and the best materials available to get the optimal outcome and longevity.