Floor Coverings International of Kansas City

Serves Overland Park, KS

35244

Hired 45 times

6 employees

9 years in business

Not yet available

4.9

This pro accepts payments via Cash, Check, Credit card, and Venmo.

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Credentials

License

License Holder: Ryan Hartman
License Type: Insurance Agent (KS)
License number: #17807545
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Background Check

Ryan Hartman
Completed on 7/11/2024

Introduction

For over nine years, we've been dedicated to managing every aspect of your project from start to finish. Our team of top-tier installers and use of premium materials ensure your project is completed to the highest standards. We make the process as easy as possible by bringing the showroom to you with over 3,000 flooring options, so you can see, feel, and choose what's best for your space. Our customer satisfaction speaks for itself, with a 4.9/5 rating on Google and recently being named Kansas City’s Favorite Flooring company for two consecutive years. Whether you're designing your dream space or simply replacing your flooring, we love helping our customers achieve their goals.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our consultation is completely free, and we offer upfront pricing with no hidden fees. During the consultation, we'll provide you with a price for your project that won’t change. For more complex projects, we may need to do some additional research to find the right product for your job at the best possible price before providing a final estimate. However, 90% of the time, you'll have our price by the end of the visit.

What is your typical process for working with a new customer?

All of our design associates travel to the customer in our mobile showroom with over 3,000 product samples. We believe it is important to travel to the customer so we truly understand the space and the project. There is no substitute for seeing the product in your lighting against your wall colors and furniture - it provides the confidence that you have chosen the right product.

What education and/or training do you have that relates to your work?

All of our design associates have a background in a field that supports the process whether that's a career in flooring, customer experience, or designing and developing fashion products. In addition, everyone on our team completes 100 hours of continuing education yearly on the latest trends in design and install so we have the confidence to help our customers.

How did you get started doing this type of work?

My wife and I had a poor home remodel experience and knew there had to be a better experience for the customer. I felt so strongly about it that I left my career and established Floor Coverings International in Kansas City. It has been an incredible journey and we couldn't be happier with our decision. Projects don't always go perfect but we pride ourselves on making it right before we accept final payment.

What types of customers have you worked with?

We focus on residential customers. The team and I really enjoy making homeowners happy.

Describe a recent project you are fond of. How long did it take?

My current favorite project is a hardwood refinish we did for a homeowner. They wanted new carpet but as we started choosing carpet and planning the project we found great hardwoods and they decided to sand and refinish. We rushed the project in time for them to surprise their family for their son's graduation party. I was excited we could help.

What advice would you give a customer looking to hire a provider in your area of work?

There are a lot of great contractors out there. We think our value is that we manage the entire process and don't get final payment till the homeowner is satisfied. We only do floors and tile projects so we understand them. We think our love for our work shows.

What questions should customers think through before talking to professionals about their project?

Are you insured? Will you be here for the install? What if something happens to you how will my project get finished? What other products am I not considering that may work for my project?