What should the customer know about your pricing (e.g., discounts, fees)?
We don't have any price gimmicks or "one week only sales". There are no "buy 2 rooms get 1 free" type of stuff.
We simply offer the best products from the best manufacturers, using the most qualified installers, at an everyday great value. Our prices are always all-inclusive, with no change-orders. Once we give you a price, it stays that way even if your job becomes more complex once we remove your current flooring. There are no surprises, and you will not pay your balance until you are completely satisfied with result.
What is your typical process for working with a new customer?
It all starts with the in-home consultation. Book an appointment, and we will handle the rest. Appointments can last from 30 min to 2 hours depending on how you like to shop. We will stay with you as long as you need to find a product that you love. Once we find the customized flooring solution that works for you, we agree to cash or payment terms, and schedule your install. Typically, your project can be complete in under 2 weeks from the initial appointment.
What education and/or training do you have that relates to your work?
Everybody in the Floor Coverings International family receives 100's of hours of computer based and hands on training.
We visit the home office in Atlanta 2-4 times a year for specialized workshops.
We meet monthly with our reps from each company to learn the latest installation techniques and tips to get the most longevity and performance out of each product we carry.
Every installer is scrutinized for certifications, references, years of experience, and overall talent. We aren't looking for a bargain when it comes to installers, we are looking for the best available at a good value.
How did you get started doing this type of work?
I researched 100's of companies, and Floor Coverings International had the best support system available. I also love the opportunity to work in my community and get to meet so many amazing people.
What types of customers have you worked with?
We work with Residential customers looking replace flooring in a guest bathroom, all the way to a 6,500 Sq Ft. new construction. We specialize in flooring exclusively, so if it's designed to be walked on, we will likely be able to do it for you.
We will begin doing commercial work this summer!
Describe a recent project you are fond of. How long did it take?
Every project differs just slightly in complexity, customer desires, and timelines required. However, we don't collect payment on the balance until the customer is satisfied. Most of our projects go from selection to installed in under 2 weeks.
What advice would you give a customer looking to hire a provider in your area of work?
Get someone who makes you feel comfortable. If they don't act professional when you call them, or when they are in your home, they aren't likely going to be a professional when they manage your install or aftercare.
The lowest bidder is rarely the person that is going to provide the quality you are looking for.
80% of complaints to the BBB against home improvement contractors are comprised of customers who use the lowest bidder.
Everyone is in business to make money, so the "one week only sale" and the "buy 2 rooms get 1 free" stuff is merely a gimmick. When you compares actual apples to apples, the price variance from one company to the next is not that much. Use who you think will do the BEST job... this is an investment in your home.
What questions should customers think through before talking to professionals about their project?
What is the look and feel you are trying to accomplish?
Are you focused more on achieving a certain look, or on achieving a certain level of performance/durability.
Prioritize the projects in your home. The things that will increase your home value are flooring, kitchen, and bathrooms, in that order.
