MPro Flooring

Serves Rock Hill, SC

35244

Hired 247 times

4 employees

7 years in business

Free on-site estimate

5.0

This pro accepts payments via Cash, Check, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun 10:00 am - 7:00 pm

Mon 8:00 am - 8:00 pm

Tues 8:00 am - 8:00 pm

Wed 8:00 am - 8:00 pm

Thurs 8:00 am - 8:00 pm

Fri 8:00 am - 8:00 pm

Sat 9:00 am - 7:00 pm

Credentials

Background Check

Marcelo Barros Filho
Completed on 2/3/2021

Introduction

Precision, Efficiency, and Quality. Three characteristics that MPro Flooring embodies during all of our jobs and throughout our company. As a family owned business, based in North Carolina, we strive to make the customer experience fast, easy, and enjoyable for everyone. We want to make sure everything goes smoothly, creating an everlasting look and a memorable experience for our clients. Our team is up for every job, managing projects with the skill and experience our clients have come to expect. We want our customers to be satisfied with our work, which is why we provide open communication from start to finish.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We always make sure to provide fair and competitive prices to all of our customers. We do offer discounts to new customers. We also make sure to insure that no extras fees are charged to the customer.

What is your typical process for working with a new customer?

After the customer contacts us, we like to schedule a time to meet with the customer on site and give a free on site estimate. We do this because each job is different and it not only allows us to meet with the customer one on one but it also provides us with the opportunity to look at and evaluate the space we will be working with. After that if the customer chooses to work with us, they become our main focus. We make sure to answer any questions that they may have as well as provide them with as much information about our installation process as we can.

What education and/or training do you have that relates to your work?

Our installers have many years of experience in the flooring industry. Before they started working for our company, our installers worked for larger scale flooring installation companies. Because of their multiple years of experience working with other companies, as well their work within our company, you can trust that all of our installers are very knowledgable when it comes to flooring installation. They are always up for and able to handle any challenge that is put in front of them.

How did you get started doing this type of work?

We have been in business for about 4 years now. We started off working with larger companies and a little more then 2 years ago we decided to venture out on our own. This is how and when we decided to create and operate our small family owned flooring business.

What types of customers have you worked with?

We have worked with many different types of customers. We are up for and able to work with anyone.

What advice would you give a customer looking to hire a provider in your area of work?

We would suggest keeping an open mind when you are looking for providers. Also make sure to throughly look at and weigh your options, in order to find the one that is the best fit for you. Make sure that you are always up front and clear about what you want and are expecting when it comes to your flooring projects. Always try and meet with the provider before you make a decision, this way you have a face to put with a name and company. It also allows you to know exactly who you will be dealing with and not have to be surprised the first day of your project.