Floor Coverings International Plano

Serves Plano, TX

35244

Hired 22 times

6 employees

27 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, and Credit card.

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Credentials

Business Verified

Floor Coverings International Plano verified

Background Check

John Conroy
Completed on 5/23/2021

Introduction

Our flooring offerings are built around direct relationships with major brands like Shaw Floors. That means our flooring products are available at competitive, factory-direct prices, so you can install stylish floors and stay on budget. With installation, we treat your home as if it were our own. That means we ensure the proper cleaning of the flooring area, moving of furniture as needed to complete the project with careful attention to detail. No other flooring company has the customer satisfaction ratings that we do! We are proud to bring the shopping experience to your door with our Mobile Flooring Showroom that includes over 3000 different flooring samples. We offer a wide assortment of flooring. No matter what you are looking for, we have options that will fit the purpose of the room, your lifestyle and price-point. Take the guesswork out of getting new floors and schedule your free in-home consultation today!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Pricing can vary widely based on many factors so it is best to thoroughly inspect the customers flooring conditions and expectations for the new floor so an accurate cost can be provided.

What is your typical process for working with a new customer?

By bringing our mobile showroom to the customer's home, we can quickly help them clarify their vision for new flooring. We then provide a number of options to fit a wide range of budgets and allow the customer to choose what suits them best.

What education and/or training do you have that relates to your work?

I have extensive background in project management that allows me to provide excellent customer service.

How did you get started doing this type of work?

Our family business is concrete paving. A logical extension of this is the flooring that is then installed. We are privileged to serve customers.

What types of customers have you worked with?

Homeowners who have just purchased and need to update flooring prior to moving in, homeowners who are selling and need to update to show the property, commercial business owners who need a reliable, quality, flooring contractor, and many others

Describe a recent project you are fond of. How long did it take?

Every project differs just slightly in complexity, customer desires, and timelines required. However, we don't collect payment on the balance until the customer is satisfied. Most of our projects go from selection to installed in under 2 weeks.

What advice would you give a customer looking to hire a provider in your area of work?

Get someone who makes you feel comfortable. If they don't act professional when you call them, or when they are in your home, they aren't likely going to be a professional when they manage your install or aftercare. The lowest bidder is rarely the person that is going to provide the quality you are looking for. 80% of complaints to the BBB against home improvement contractors are comprised of customers who use the lowest bidder. Everyone is in business to make money, so the "one week only sale" and the "buy 2 rooms get 1 free" stuff is merely a gimmick. When you compares actual apples to apples, the price variance from one company to the next is not that much. Use who you think will do the BEST job... this is an investment in your home.

What questions should customers think through before talking to professionals about their project?

What is the look and feel you are trying to accomplish? Are you focused more on achieving a certain look, or on achieving a certain level of performance/durability. Prioritize the projects in your home. The things that will increase your home value are flooring, kitchen, and bathrooms, in that order.