What should the customer know about your pricing (e.g., discounts, fees)?
Full Service pricing is based on volume—specifically, how much we can fit into a 15 yard dump trailer. To give you an idea of size, a 15 yard trailer can typically hold the equivalent of about 6 pickup truck loads of debris. This includes items like furniture, appliances, large household items, and construction materials. It's an ideal size for a variety of junk removal projects, from clearing out garages and basements to handling small renovation debris.
We typically run on a flat fee charge, plus what Thumbtack charges their contractors for leads, ensuring that the price you’re quoted reflects the scope of the work. However, in very rare cases, if there are special circumstances such as exceptionally heavy or hazardous items, we may need to charge an additional fee. We will always do our best to be upfront about any potential extra costs before proceeding, ensuring transparency and avoiding any surprises.
Additionally, we are proud to offer discounts to active and retired military personnel, firefighters, law enforcement, medical professionals, teachers, senior citizen (55+) and more. It's our way of showing appreciation for those who serve, support and are part our communities.
What is your typical process for working with a new customer?
Our on site, complimentary estimates are typically the most effective way to provide our customers with a clear understanding of the costs involved. By assessing the scope of the project in person, we can accurately evaluate the volume and type of items to be removed, account for any logistical challenges, and offer a precise, tailored estimate. This hands-on approach ensures transparency, eliminates any potential for surprise costs, and allows us to address any questions or concerns on the spot, providing peace of mind for our customers.
What education and/or training do you have that relates to your work?
I’ve spent more than 8 years driving trucks and trailers, including working for local distributors for the Quad Cities. This dual experience has given me comprehensive skills in vehicle operation, load balancing, route planning, and customer service. Effectively running routes to maximize efficiency and minimize travel time is a key part of my experience, making me well-prepared to handle any junk removal task.
How did you get started doing this type of work?
While our story may not be as dramatic as others, it’s definitely rooted in practicality. We originally bought a dump trailer for our home in Northern Arizona to help improve and maintain the property—hauling large rocks, boulders, brush, and spreading gravel to minimize flooding during monsoon season. After finishing most of the big projects, the trailer just sat there collecting dust for years. We were left debating whether to sell it or figure out how to make our money back. After months of back-and-forth, we stumbled upon junk removal and thought, 'Why not turn this trailer into a business?' And that’s how Arizona Trailer Trash was born. As for the name... well, let’s just say our customers are the only ones who know the real story behind it. =)
What types of customers have you worked with?
We've had the pleasure of working with all sorts of customers – from homeowners tackling a few garbage bags to big cleanup project to businesses and large warehouses in need of quick and efficient junk removal. No matter the size or scope, we’re always ready to lend a hand (or a trailer) to make the process easier.
Describe a recent project you are fond of. How long did it take?
One type of project we particularly enjoy is construction debris removal. There’s something special about seeing a home or business being remodeled or newly built. From start to finish, it's inspiring to witness the transformation, and we’re grateful to be a small part of that process, helping clear the way for the vision to come to life.
What advice would you give a customer looking to hire a provider in your area of work?
When hiring a junk removal provider, my best advice would be to look for a company that is transparent, reliable, and experienced. Make sure they provide clear, upfront pricing so you know exactly what to expect. However, it’s not always just about pricing. What truly matters is their commitment to the community—whether it’s through giving back, supporting local causes, or properly disposing of items in an environmentally responsible way. The real question to ask is: Are you being treated as a customer for life, or just a quick buck to make? A company that values long-term relationships and acts responsibly will always stand out.
What questions should customers think through before talking to professionals about their project?
What items do I need removed? Think about what you need to get rid of, whether it's household items, construction debris, or bulky furniture. Be as specific as possible about the types and amounts of items to help the provider give you an accurate estimate.
What is my budget for this project? Have a general idea of how much you're willing to spend. While pricing shouldn't be the only factor, knowing your budget helps ensure you find a provider that can offer services within your range.
How soon do I need the job done? Understand your timeline and whether it’s flexible. Some providers may have immediate availability, while others may need more lead time, so it’s important to communicate any time constraints early on.
What type of disposal do they use? Consider asking if the provider recycles, donates, or properly disposes of the items they remove. You may want to work with someone who is environmentally responsible and supports local charities.
Do they have the right equipment for the job? Make sure the junk removal company has the necessary tools and vehicles (like a truck, trailer, or specialized equipment) to handle your specific needs, especially for larger or more difficult items.
Are they licensed and insured? Verify that the company is fully licensed and insured. This helps protect you and ensures they follow local regulations.
How do they handle pricing? Ask how they calculate costs—whether it's based on the volume, weight, or type of items. It's always good to get clarity on pricing to avoid any surprises.
What’s their reputation? Do some research into their reviews or ask for references. It's important to choose a provider with a strong reputation for reliability, professionalism, and customer service.
Will they clean up after themselves? Ask if the company will clean the area once the junk is removed. Some services include sweeping up, which can be a great bonus after the removal.
Do they offer any discounts or special services? If you're part of a certain group (such as military, teachers, or first responders), ask if they offer discounts. Some companies have promotions or loyalty rewards that can save you money.