CRAFT ENTERPRISES-Rocha Built

Serves Thousand Oaks, CA

35244

Hired 35 times

3 employees

10 years in business

$60/hour

5.0

This pro accepts payments via Apple Pay, Cash, Venmo, and Zelle.

Next Service

Hours

Sun 7:00 am - 7:00 pm

Mon 7:00 am - 7:00 pm

Tues 7:00 am - 7:00 pm

Wed 7:00 am - 7:00 pm

Thurs 7:00 am - 7:00 pm

Fri 7:00 am - 7:00 pm

Sat 6:00 am - 7:00 pm

Credentials

Background Check

Luis Rocha Perez
Completed on 8/1/2024

Introduction

Hi we are a family run business with a few dedicated employees. We are a Husband/ wife team Alex Rocha & Michele Rocha-Craft we run our furniture store & delivery business based in Oxnard/Ventura, California. Serving clients since 2015 from Santa Barbara to Los Angeles. We specialize in selling, fixing, delivering, and assembling furniture, and gently used restaurant equipment. Our team specializes in small deliveries such as picking up furniture off Facebook Marketplace, local stores or move outs. Need that one sofa delivered but don't have a full load? We got you! Need a big load taken 2 hours away? We got you! Need furniture you just bought assembled? Yep! That's us! Dump run? A garage or storage cleaned out! OF COURSE, we are here to help! Alex is a carpenter by trade and specializes in small construction jobs of all kinds. Our team is reliable, strong, affordable, quick, honest and strive to give 100% quality workmanship.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Mostly we will offer a flat rate based on the job details: 1. Photo of item(s) or load to be delivered, taken or assembled 2. Accessibility & difficulty level (ie: stairs, business, residence, parking) 3. Pick up and delivery address Occasionally hourly rates and mileage may apply

What is your typical process for working with a new customer?

We like to get a detailed description of what the client is looking for and expecting so we can offer a seamless, quality experience. 1. Message via text or phone call describing needs 2. Negotiate price 3. Communicate logistics (date, time, man power needed) 4. Complete job in a timely, professional and quality manner 5. Follow-up with a request for constructive feedback on work performance.

What education and/or training do you have that relates to your work?

Alex has 18 years experience in construction, project management and holds dozens of certifications operating 13 different heavy machinery equipment in the construction industry. 3 trade school classes for carpentry and general construction. Michele has been a professional stager, designer and business liquidator since 2010.

How did you get started doing this type of work?

Alex followed in the footsteps of his father and grandfather in Venezuela. He met and married Michele in 2021 and together forged a great business that meshes well as a team.

What types of customers have you worked with?

We have dealt with large scale and small scale customers. From corporate businesses to the small mom and pop stores as well as the residential customer just needing a little bit of help with a small job.

Describe a recent project you are fond of. How long did it take?

We recently liquidated a large very popular 20,000 sq.ft building in downtown Los Angeles Art's District and relocated it to their Ventura headquarters. Michele designed their new TAPROOM with new furniture and Alex and team facilitated the logistics of moving all the contents. We demo'd, auctioned off, and cleaned out the entire building after it closed. The project took us 30 days from start to finish. This job was for FLYING EMBERS corporation. A hard kombucha company. We were very proud of this project.

What advice would you give a customer looking to hire a provider in your area of work?

Make sure you have a provider that offers direct communication and asks questions to make sure the job is something that can be done to your specifications. Communication is key.

What questions should customers think through before talking to professionals about their project?

Customers should communicate their expectations and their budget as well as the ideal timeframe before hiring a professional. A professional will be prompt, professional, clean, and reliable. Not always the cheapest, but definitely worth avoiding headaches that come with someone wanting to make a fast buck at your expense.