What should the customer know about your pricing (e.g., discounts, fees)?
Our price is $100/ hour . Every job is customized to your needs.
Our start point to accept a job is $500, no job is too small.
We might add travel fee depending on the ditance and it will be added to the final proposal.
Any additional contractor, hauling company or cleaning services are billed separately.
Currently we do not have any discount or promotion.
What is your typical process for working with a new customer?
Initial Consultation: We begin by discussing your needs, preferences, and timeline for the project. We will assess your goals. This is an in-person space planning consultation. During this getting-to-know each other visit, we encourage you to ask us all you need to know about us and our business.
Customized Plan: Once we both feel great about working together, we will develop a plan outlining the services to be provided and the timeline and budget for your project. Our goal is to meet your expectation.
We source the pieces needed to complete the project. These items are quoted separately.
Shop your home concept: We encourage our clients to repurpose what they have in existence and avoid costly choices.
Execution of the project: The fun begins! We are able to work after 5 pm and weekends since many clients prefer to be present during the process. We are the “what a relief” firm. We handle all the behind-the-scenes details.
Final wrap and time for the reveal: To make sure that you are totally satisfied, we will walk through your space and explain our system designed to maintain the order on a daily basis. This is also the time where we will take the “after” pictures to be used in social media.
What education and/or training do you have that relates to your work?
Veronica: I was the owner of retail for more than 20 years in Venezuela and Miami. Once I moved to NJ, I worked in retail and currently I work in Crate and Barrel performing visual en store organization. I am and interior designe and my husband own a construction company specialized in flipping houses which whom ofter we collaborate.
Jocelyn: Former attorney from Venezuela and building company owner, I became a paralegal once she moved to the USA and worked in Real Estate for 18 years being exposed to many homes through inspection reports and Appraisals. My family called me "Monica" (friends) and I was always called to help organizing friends and family homes, moving packing and unpacking and this inspired her to become a professional organizer.
How did you get started doing this type of work?
We worked separately doing this line of work and after coinciding in some projects, we discovered that by joining forces we can create something special and this is how Welcome Mat Solutons was born in 2023.
What types of customers have you worked with?
Our customers are usually the busy people that understand the importance of delegating the organization or decoration and see in us an investment to increase productivity, provide peace of mind and enhance their surroundings.
Decoration: We have worked with customers who need decoration specially after purchasing gorgeous furniture but not knowing how to make them fit their vision once they get delivered. We have also worked with customers who are tired or unhappy as to what their space look and we deliver the new space with their same items and few additions.
In the organization field, we have lived in garages, closets, basements, attics, laundry rooms and pantries for the last years and we love it!! If requested by the client, we also provide a maintenance system and for a fee, we go back to the space as often as the client needs it.
We have done many Estate Clean Out and we understand the emotions that heirs go through after losing a love one. Knowing that professionals are handling their personal belongings provides peace of mind. We have delivered many satisfactory closures and care of the last chapter of their family member lives.
We have done moving packing and unpacking for people who are moving and are not comfortable with moving companies packing their belongings. We make sure everything is classified to make an easy transition to their new location.
Describe a recent project you are fond of. How long did it take?
Garage organization: Our client wanted to surprise her husband with a brand new and organized garage for his retirement. To accomplish this, we provided the design and purchased all the items needed. She had a space under the entrance stairs which she claimed squatters were living there (that is how cluttered it was LOL.)
They left on a Wednesday to come back that Friday night (3 days). We went in on Thursday at 7 am and decluttered, classified, tossed, build, cleaned and organized. By Friday 6 pm we got the text that they were almost home and just like on a TV show, we finished and left unable to see his face on the big reveal. However, his wife sent videos and we almost cried of happiness when we saw his reaction.
Since we did not have time to change the color for the surprise, the painters went afterwards and he got an amazing garage makeover that matches his toy sport car
What advice would you give a customer looking to hire a provider in your area of work?
The most important step would be, do not be embarrassed! We have seen it all and we are capable and eager to help you get organized.
Ask the right questions once you find the professional to measure honesty, reliability and expedite approach. Get to know the person and their motivation to do this job.
Have a clear idea of your needs and convey them with clarity so the professional can deliver. If the organizer is a professional that listens, you will get results above your expectations.
If you do not know what exactly you want, have a clear idea of what you do not want.
What questions should customers think through before talking to professionals about their project?
What do I want with this space?
How often do I use the space?
What items or part of the current settings bother me?
Be ready to toss, donate and declutter.
How involved do you want to be with the project? It is important to know your comfort level delegating to the professional. If you want to be part of the process at all times, you need to express it and discuss the process.
If you have not declutter on your own, you might need help and the most important step is the first one which you are doing by getting help. Get ready, it will be great to have your clutter free and organized space.
