West Coast Residential & Commercial Cleaning

Serves Folsom, CA

35244

Hired 387 times

8 employees

4 years in business

$65

4.6

This pro accepts payments via Apple Pay, Cash, Check, Credit card, Google Pay, PayPal, Samsung Pay, Square cash app, Stripe, Venmo, and Zelle.

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Credentials

Background Check

Illia Guitan
Completed on 11/10/2023

Introduction

**If Thumbtack has advised you to set a time and date, please treat this as your appointment confirmation. Instead, send us a direct message for pricing details. Should you make an unintended booking, kindly cancel it within 15 minutes. Note that if you do not have the app, cancellations must be done via desktop. Booking directly often incurs higher fees; please consider supporting small businesses. **For a prompt pricing estimate, simply message us directly. **We are licensed and insured professionals who have successfully cleaned over 1000 homes. We excel at organizing both small and expansive areas and are skilled in handling move-in and move-out situations. Our mission is to provide a clean, peaceful environment for our clients. We also offer same-day cleaning services, including evening hours! **Our customers are covered up to $1,000 insurance through Thumbtack **Please note, travel over one hour to your location will add a $20 fee to cover gas and time, as we are based in Sacramento. **Let us know beforehand if you have pets. **We prefer you book through our website to avoid conflicts with other bookings. **If you need to change an instant booking made online, please reschedule it as quickly as possible to free up the slot for others. We appreciate your cooperation. **Text messaging is preferred for faster and more efficient communication. **For those interested in regular cleaning services, start by requesting a single session through our estimate tool, and we can discuss ongoing services from there. **Be advised that cancellations made less than 24 hours in advance are subject to a $50 fee.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing is transparent and tailored to your needs. We offer competitive rates based on the scope of the job. Any potential discounts or fees will be clearly communicated during the initial consultation, ensuring a fair and straightforward pricing structure. Our goal is to provide value for your investment and build lasting relationships with our clients

What is your typical process for working with a new customer?

Our typical process for working with a new customer involves a personalized approach. We start with a detailed discussion to understand their specific needs and preferences. Following this, we provide a transparent quote and schedule that aligns with their convenience. During the service, our experienced team ensures open communication and attention to detail, aiming for complete customer satisfaction. After the job is done, we welcome feedback to continuously improve our services.

What education and/or training do you have that relates to your work?

As a small family business, our expertise comes from hands-on experience and continuous learning. While we may not have formal education, our practical training and real-world experiences, coupled with insights from friends in the cleaning industry, contribute to our commitment to delivering quality services. We believe in the value of learning through doing and staying informed about the latest industry practices.

How did you get started doing this type of work?

Embarked on this journey to enhance lives. Our venture began with a simple goal: to make a positive impact on people's lives. By offering our cleaning services, we aim to contribute to the well-being and comfort of our clients. Each day, we find joy in transforming spaces and creating a cleaner, more enjoyable environment for those we serve.

What types of customers have you worked with?

We have worked with a diverse range of customers, including homeowners, business owners, and property managers. Our clientele spans various industries, and we take pride in tailoring our services to meet the unique needs of each customer. Whether it's residential cleaning or commercial maintenance, we strive to provide exceptional service to all our clients.

Describe a recent project you are fond of. How long did it take?

Recently, we took on a project that perfectly represents the average American home – a mix of window cleaning, home organization, and regular cleaning. It took us 4 hours to complete, and we found it particularly fulfilling to enhance the overall living experience for our client. Seeing the transformation of their space brought us great satisfaction and reinforced our commitment to delivering quality services

What advice would you give a customer looking to hire a provider in your area of work?

I would advise customers to prioritize experience and reliability when hiring a provider in our field. Look for a team that understands your unique needs, communicates effectively, and offers transparent pricing. Ask for references, read reviews, and ensure they are committed to customer satisfaction. Choose a provider with a personal touch, like us, a family business dedicated to making your experience seamless and enjoyable

What questions should customers think through before talking to professionals about their project?

Customers should consider the following questions before discussing their project with professionals: 1. What specific services do I need? 2. What is my budget for the project? 3. Are there any specific deadlines or time constraints? 4. Do I have any preferences for environmentally friendly products? 5. Have I identified any unique aspects or challenges in my project? 6. What are my expectations for the final result? 7. Are there any past experiences or concerns I'd like to share with the professionals? Thinking through these questions will help ensure a more productive and tailored discussion with the professionals about the project.