Rosa Cleaning Services LLC

Serves Los Altos, CA

35244

Hired 332 times

12 employees

9 years in business

$220

4.9

This pro accepts payments via Credit card and Venmo.

Next Service

Hours

Sun Closed

Mon 6:00 am - 7:00 pm

Tues 6:00 am - 7:00 pm

Wed 6:00 am - 7:00 pm

Thurs 6:00 am - 7:00 pm

Fri 6:00 am - 7:00 pm

Sat 6:00 am - 7:00 pm

Credentials

Background Check

Soraya Santos Rosa
Completed on 5/30/2025

Introduction

‼️ PLEASE READ BEFORE REACHING OUT ‼️ We may not be the cheapest option—but we offer the highest quality cleaning, with exceptional attention to detail. 🧼 Minimum service fee: $280 ✅ 100% satisfaction guaranteed With over 10 years of experience, we specialize in delivering meticulous residential cleaning services. Consistency matters to us—you’ll have the same trusted team at every visit. As pet lovers, we also prioritize safety by using eco-friendly, non-toxic products. We offer recurring, deep cleanings, move-in/move-out services, and post-construction cleanup. We're happy to customize each service to your home's specific needs and preferences. We’re a woman-led, locally owned and operated residential cleaning company. Fully insured, licensed, and bonded, we take pride in our work. Our cleaners are carefully vetted, professionally trained, and committed to providing a consistently high-quality experience. Your satisfaction is our priority, and we stand behind every service. We proudly serve San Francisco and the Peninsula, including Redwood City, Woodside, and Menlo Park.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing reflects the quality of service you’ll receive, including attention to detail and the use of safe, effective cleaning products and professional training. While we don’t offer the lowest rates, we make sure every clean meets your expectations.

What is your typical process for working with a new customer?

To provide an accurate quote, we ask new customers to share photos or videos of their home via email or text. If it’s easier, we can schedule a quick video call to discuss your needs and preferences. This helps us understand your space and deliver a cleaning plan tailored just for you.

What education and/or training do you have that relates to your work?

My degree in Psychology and Coach certification help me understand clients’ needs better, communicate effectively, and build a strong, positive team—so you receive great service every time. I also regularly participate in industry events like ISSA workshops on eco-friendly cleaning, efficient residential techniques, new cleaning technologies, and customer service best practices. This keeps me up to date with the latest trends, allowing me to provide top-quality, safe service.

How did you get started doing this type of work?

started over 10 years ago, working as a housekeeper and cleaning homes on my own. Over time, I realized how much I enjoyed helping people feel comfortable and cared for in their space. That experience, inspired me to build a company focused on quality, trust, and genuine customer care. Today, one of my favorite parts of the job is training others to deliver that same level of service with attention, consistency, and heart.

What types of customers have you worked with?

We’ve worked with a variety of clients, including those needing deep cleaning, post-construction cleanups, and move-in/move-out services. Most of our clients are recurring, and we specialize in maintaining homes on a weekly, biweekly and monthly basis.

Describe a recent project you are fond of. How long did it take?

We recently helped a family get their home ready before welcoming their first baby. They wanted a deep cleaning with extra attention to detail and safe, non-toxic products throughout the house. The client was so happy with the result that they signed up for recurring cleanings. It was really rewarding to be part of such a special moment in their lives.

What advice would you give a customer looking to hire a provider in your area of work?

Reviews are one of the best ways to check a company’s reputation and reliability. It’s also important to choose a provider who takes the time to understand your preferences and the unique details of your home. A company that’s open to a quick phone call usually shows they value clear communication and are focused on building a trust-based relationship from the start.

What questions should customers think through before talking to professionals about their project?

It’s helpful to think about what areas of your home need the most attention and whether you’d like to include any additional services. Knowing your priorities and expectations upfront helps us provide an accurate estimate and tailor the service to fit your needs.