Blue Coast Cleaning Service

Serves San Clemente, CA

35244

Hired 21 times

13 employees

7 years in business

Not yet available

5.0

This pro accepts payments via Cash, Check, Credit card, PayPal, Venmo, and Zelle.

Next Service

Hours

Sun Closed

Mon 8:00 am - 7:00 pm

Tues 8:00 am - 7:00 pm

Wed 8:00 am - 7:00 pm

Thurs 8:00 am - 7:00 pm

Fri 8:00 am - 7:00 pm

Sat 8:00 am - 5:00 pm

Credentials

Background Check

Agnieszka Podgorska
Completed on 5/11/2021

Introduction

Hello everyone, my name is Aga and the owner exceptional European Cleaning Service company. We are a 1-stop-shop for all cleaning and property/house needs, including property management. As a business owner, I take amazing care of my teams the same way they care for our clients with care, appreciation and integrity. We are a team of Europeans who take pride in qualities we were taught and grew up with, work ethics being one of them. Give us a chance because once you meet us, you'll instantly trust us and that's a foundation for a mutual success and long term partnership! For us, you are more than just a customer - you're family! And the family looks out for each other. We treat every home or business as if it were our own, nurturing and maintaining it with meticulous care. In a world that races against the clock, we all KNOW that time is our most precious commodity. Our kids will grow up, our parents will age, and self-care is important, our lives DO matter! What doesn’t matter? Feeling guilty about hiring a cleaning service! Our mission at Blue Coast Cleaning is to give you back your time because you cannot take it with you. Let us carry the load of cleaning your home or business, freeing up your time for the things you truly love. Being the smile-giving, community-oriented, animal-adoring company that we are, we are not just in the business of cleaning spaces; we are in the business of empowering women and supporting our local community. When things go awry, our team is the best in the business, always ready with stellar service and heartwarming support. We’re so sure you’re going to love it here with us. Each cleaning comes with my personal happiness guarantee. You’re happy or we keep cleaning. Blue Coast Cleaning is more than just a business to me and my team. It’s our purpose. And we have a ton of fun sharing our skills and our driven nature of giving with our clients. Welcome to the Blue Coast Cleaning family!

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

We provide FLAT-BASED pricing and apply discounts up-front, right upon booking. For any special request, just call and we will gladly accommodate it. We offer DISCOUNTED professional WINDOW CLEANING and also CARPET SHAMPOOING services. DISCOUNTS GIVEN: * weekly plans: 15% * bi-weekly plans: 10% * monthly plans: 5% EXTRAS OFFERED: window, inside fridge, inside stove, mini-blinds, garage cleaning, patio cleaning, carpet shampooing

What is your typical process for working with a new customer?

SIMPLE: we use cleaning checklist to make sure what you need and expect reflects in the scope of work communicated to cleaners arriving. After initial service, we reach out to discuss your experience and identify possible ways on how to improve with next service so we reach your full satisfaction in no time! If cleaners observe something we feel that needs your attention, we will discuss and suggest solution for it.

What education and/or training do you have that relates to your work?

I used to run administration for a cleaning company in London, UK prior to my relocating to USA. All our staff has clear background, is experienced and trained by me personally. They clean, inspect and report back.

How did you get started doing this type of work?

I used to run administration for a cleaning company in London, UK prior to my relocating to USA. As all my staff is European descent, I knew that culturally inherited integrity, hard work and strong work ethics will make us a success story for many local clients. I was absolutely right. Since day one I AM BEYOND GRATEFUL FOR THIS OPPORTUNITY of giving hard working and honest people this possibility.

What types of customers have you worked with?

On RESIDENTIAL SIDE: apartments, college dorms, senior homes, family homes, AirB&B, vacation rentals. On COMMERCIAL: healthcare facilities, warehouses, law offices, doctors' offices, coffee-shops, restaurants, hair-salons, small business offices

Describe a recent project you are fond of. How long did it take?

We were booked by an LAPD officer who had all 3 cleanings services scheduled cancelled on her the last minute. It was a deep move out clean and we were able to provide her the exact 3 services: deep cleaning, window cleaning and carpet shampooing all at once. When she returned after being called on duty, she got so emotional that someone put so much care, attention to detail and EXTRA kindness when staging her house, she cried. We left exhausted but with satisfaction beyond what words can describe.

What advice would you give a customer looking to hire a provider in your area of work?

* Make sure you communicate your expectations clearly. There is no two homes alike and there is definitely no two cleaning companies alike. It is always better to ask than assume. * Ask if all/what products/equipment is provided to make sure what you need they are capable of completing *Verify what type of payment is honored, any potential discounts you may be eligible for.

What questions should customers think through before talking to professionals about their project?

Are equipment and supplies provided. What is the estimated time to complete the assignment. Who is to contact in a case of emergency or urgency to address any unforeseen circumstances.