Coastal Charm Hospitality

Serves San Marcos, CA

35244

Hired 3 times

1 employee

1 year in business

$130

5.0

This pro accepts payments via Apple Pay, Cash, Check, Credit card, PayPal, Stripe, and Venmo.

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Credentials

Background Check

Nicole Sambrano
Completed on 1/11/2025

Introduction

At Coastal Charm Hospitality, I bring over 10 years of hands-on experience in vacation rental cleaning and co-hosting, blending a touch of luxury with coastal charm to create unforgettable guest experiences. As a woman-owned, single-entrepreneur business, I work from the heart, delivering services that go beyond transactional. My personal journey of rebuilding after the challenges of 2020 has shaped my unwavering commitment to excellence, integrity, and care. Having worked directly with property managers and private homeowners—and personally managed guest services and property cleaning—I know firsthand what it takes to ensure every detail is perfect. With me, you’re not just hiring a service; you’re partnering with someone who truly cares about your property’s success and your guests’ satisfaction.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Coastal Charm Hospitality pricing begins at a base rate depending on the number of bedrooms and bathrooms in your vacation rental. After a consultation, I will provide you with a final, accurate checkout price for your rental.

What is your typical process for working with a new customer?

Our process usually starts with a phone call to ensure we're aligned on your expectations for your vacation rental. Next, we’ll conduct a free, detailed in-home inspection to provide the homeowner with a clear checkout cleaning price and recommend the best cleaning package. If you’re happy with the proposal, we’ll ask you to sign a service agreement before moving forward with the work.

What education and/or training do you have that relates to your work?

With over 10 years of experience in short-term vacation rentals in San Diego, CA, I've had the opportunity to work with top property management companies and consistently exceed their cleaning standards. I quickly advanced in my career, becoming a leading property inspector, guest services rep, and maintenance coordinator. Additionally, I co-host Airbnb's, giving me a deep understanding of what it takes for a property to truly shine.

How did you get started doing this type of work?

Over 10 years ago, a real estate agent I was working with entrusted me with my first vacation rental in Del Mar. I did such a great job that she kept giving me more properties to manage. I’ve never looked back since!

What types of customers have you worked with?

I’ve had the opportunity to work with a diverse range of clients, including private homeowners, investors, real estate agents, and construction companies.

Describe a recent project you are fond of. How long did it take?

One of my recent projects that I’m particularly proud of is a vacation rental in Hillcrest, San Diego, which I started managing a couple of months ago. It's a newly constructed home that just hit the Airbnb market, and I was put in charge of the cleaning and inspection. In just three months, the property was ranked in the top 5% of most sought-after listings in San Diego! The cleaning has maintained a 5-star rating even 7 months later. The owner, who lives out of state, relies on me to manage most of the property's needs.

What advice would you give a customer looking to hire a provider in your area of work?

The advice I would give to someone looking to hire a provider in my field is to prioritize real-world experience with vacation rental cleaning. It's also important to choose someone who is knowledgeable about property needs and understands the specifics of maintaining a rental. Make sure they are professional, communicate effectively, and have a keen attention to detail.

What questions should customers think through before talking to professionals about their project?

Before reaching out to professionals, customers should take some time to think about the type of partnership they’re looking for and clearly define their expectations when it comes to cleaning their property.