Stunning Cleaning

Serves Fort Myers, FL

35244

Hired 277 times

10 employees

5 years in business

Not yet available

4.8

This pro accepts payments via Cash, Check, and Zelle.

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Credentials

Background Check

Cassiana Roque De Melo De Oliveira
Completed on 5/22/2022

Introduction

At Stunning Cleaning, we understand that maintaining a clean and organized home can be a daunting task, especially with today's busy lifestyles. That's why we are here to take the burden off your shoulders and provide you with top-notch cleaning services that will leave your home sparkling and fresh. We pride ourselves on delivering exceptional cleaning services tailored to meet the unique needs of each of our clients. Whether you need a one-time deep cleaning or regular maintenance, our team of highly trained and experienced professionals is dedicated to exceeding your expectations. Our services extend beyond just cleaning. We offer a range of additional services such as organizing, decluttering, and even laundry services to make your life easier and more enjoyable. We believe that a clean and organized home contributes to a peaceful and stress-free lifestyle, and we are committed to helping you achieve that. As a customer-centric company, we prioritize your satisfaction above all else. Our friendly and professional staff is always ready to listen to your specific needs and preferences, ensuring that we deliver a personalized cleaning experience that meets your expectations. We value your trust in us and strive to build long-lasting relationships with our clients based on reliability, transparency, and exceptional service. Contact us today to schedule a cleaning appointment and let us transform your home into a clean and inviting space that you can be proud of.

Q&A

What should the customer know about your pricing (e.g., discounts, fees)?

Our pricing policy considers the square footage of the house and the level of dirtiness to determine the rate, with the frequency of cleaning also impacting pricing. A 30% cancellation fee is applied for last-minute cancellations, and we request a 24-hour notice for any cancellations to allocate the slot to another customer effectively.

What is your typical process for working with a new customer?

When meeting a new customer, our initial step is to communicate the values of my company and then to listen attentively to understand their specific requirements. This enables me to provide a customized service that meets their individual needs effectively.

What education and/or training do you have that relates to your work?

Cleanliness has always held great importance in my family. My mother consistently maintained a clean, comfortable, and welcoming home for me and my brother. Her dedication inspired me, making cleanliness a source of personal satisfaction. It is truly fulfilling to offer clients a clean and cozy environment. To effectively manage the business, I pursued a master’s degree in management to expand my understanding of business management tools, people management, and customer satisfaction.

How did you get started doing this type of work?

I’m originally from Brazil. I came to the US to study a Master in Management. In Brazil, cleanliness isn’t just a duty; it’s a way of life. We understand the significance of a pristine environment and how it can enhance our peace of mind. After completing my Master I decided to put together the knowledge acquired and the passion for cleanliness to create my own business. I love to interact with customers and make sure we are proving a top notch service.

What types of customers have you worked with?

We work with a diverse range of clients, including individual homeowners, renters, landlords, real estate agents, property managers, and businesses in need of residential cleaning services. Our tailored cleaning solutions cater to the specific needs of each customer, ensuring a clean and comfortable living or working environment.

Describe a recent project you are fond of. How long did it take?

In a recent project that my team and I were involved in, we undertook a deep cleaning for a customer who was preparing to sell her house. The property had not been cleaned for many years, but we were able to completely transform it. The deep cleaning process took approximately five hours with a team of two. The customer was thrilled with the results, and the house was sold in the following days.

What advice would you give a customer looking to hire a provider in your area of work?

I recommend conducting thorough research and reading reviews to select a reputable and trustworthy cleaning company. Evaluate the services offered to align with your specific requirements and preferences, and inquire about their cleaning procedures and quality assurance. Furthermore, do not hesitate to request references and inquire about the experience and training of their cleaning staff to ensure you receive a top-quality service.

What questions should customers think through before talking to professionals about their project?

When preparing to discuss a cleaning project with us, customers should begin by identifying their specific cleaning needs, prioritizing tasks, and determining the required frequency of services. It is crucial to set a budget and be mindful of potential additional costs for extra tasks. Clear communication of expectations, including any customized requests, is essential for a successful outcome. Customers should also take into account their availability and schedule for cleaning appointments. Establishing effective communication with us is vital to efficiently meet the customer’s cleaning needs and expectations.